Summary
Overview
Work History
Education
Skills
CERTIFICATIONS
Timeline
Generic

Lindsey Guckert

Camas, WA

Summary

Experienced Account Manager with over 7 years in client service, strategic account oversight, and enterprise program delivery. Adept at managing initiatives, negotiating renewals, and ensuring client retention, while balancing financial performance. Strong communicator with a proven ability to lead presentations, resolve client issues, and foster lasting client relationships. Skilled in translating complex plans and data information for diverse audiences across the healthcare, manufacturing, and technology sectors.

Overview

15
15
years of professional experience

Work History

Account Manager

Highmark Health
Pittsburgh
01.2022 - 12.2024
  • Managed the implementation of multiple large projects to retire outdated, costly software, and onboard the company to new applications. [$1.1 million in savings.]
  • Led strategic planning and business reviews for assigned groups; collaborated with key stakeholders to ensure alignment with benefit and financial goals.
  • Fostered cross-team collaboration to develop and deliver client-facing reports, including environment status, ticket updates, and code implementation details using tools like Power BI.
  • Recognized for public speaking and client engagement skills, including frequent executive-level briefings, and training sessions.
  • Represented client needs internally to guide enhancements, new reporting capabilities, and service-level improvements.

Project Manager

Highmark Health
Pittsburgh
09.2015 - 01.2022
  • Oversaw process and software development projects as directed by senior leadership. Resulted in saving several hundred labor hours each year.
  • Single point of contact for two Blue Cross Blue Shield clients to support reporting and data needs.
  • Repeatedly selected to serve as a representative on company-wide strategic teams due to breadth of knowledge and interpersonal skills.
  • Facilitated contract-related communications and internal cross-functional collaboration across finance, compliance, and development teams.

Supplier Relationship Manager

WESCO Distribution Inc.
Pittsburgh
02.2010 - 09.2015
  • Managed $115 million in supplier relationships, ensuring delivery alignment with client contracts and forecast projections.
  • Analyzed data to identify trends and adjust forecasts appropriately.
  • Negotiated business agreements and co-branded marketing strategies to optimize partnership value.
  • Delivered executive-level presentations to both internal and external stakeholders, highlighting ROI, product trends, and performance insights.

Education

Bachelor of Arts - Economics

San Diego State University
San Diego, CA

Skills

  • Client relationship management
  • Project management
  • Contract negotiation
  • Cross-functional collaboration
  • Strategic planning
  • Executive presentations

CERTIFICATIONS

Lean Six Sigma Yellow Belt

ITIL 4 Foundation

SAFe Agile Practitioner

Timeline

Account Manager

Highmark Health
01.2022 - 12.2024

Project Manager

Highmark Health
09.2015 - 01.2022

Supplier Relationship Manager

WESCO Distribution Inc.
02.2010 - 09.2015

Bachelor of Arts - Economics

San Diego State University

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