Lindsey Guidry
Snohomish
Summary
Dedicated Certified Nursing Assistant with a proven track record at Evergreen Health Monroe, showcasing exceptional patient care and HIPAA compliance. Leveraged compassionate caregiving and efficient electronic charting to enhance patient satisfaction and streamline operations. Demonstrates a strong ability to build positive patient relationships while maintaining privacy and upholding rigorous healthcare standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Evergreen Health Monroe
04.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Home Care Aide
Family Resources Home Care
10.2022 - 10.2024
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Enhanced patient comfort by providing attentive and personalized home care services.
- Monitored progress and documented patient health status changes to keep care team updated.
Telecommunications Operator
Seattle Children's Hospital
06.2010 - 07.2016
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
- Operated digital paging system to notify recipients of incoming calls.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
- Managed and prioritized customer service requests to achieve prompt resolution.
Bedside Registration Clerk
Grays Harbor Community Hospital
01.2007 - 09.2009
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
Education
Associate of Science - Pre-Nursing
Everett Community College
Everett, WA04-2025
No Degree - Pre-Nursing
North Seattle College
Seattle, WANo Degree - Certified Nursing Assistant Certificate
Grays Harbor College
Aberdeen, WASkills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Basic life support
- Vital signs monitoring
- Dressing assistance
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- Mobility assistance
- Medical terminology
- Companionship and emotional support
- Adaptable
- Transfer techniques
- Urinary catheter care
- Inpatient care
- Ambulation assistance
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Supporting personal needs
- Colostomy care
- Maintaining privacy
- Complex Problem-solving
- Specimen collection
- Light housekeeping
- Blood glucose testing
- Valid Washington driver's license
- Condition monitoring
- EMR / EHR
- Medical records management
- Medical office administration
- Calm and level-headed under duress
- Monitoring fluids
- Collecting specimens
- EHR management
- Vital sign recording
- Toileting assistance
- Helping with medication
- Infection control procedures
- CNA certification
- Vital signs
- Phlebotomy
- Data entry
- Electronic health records
- Electronic medical records
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- First aid
- Sterile technique
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Basic Life Support (BLS) Certification - American Heart Association.
- MA-Phlebotomy
Timeline
Certified Nursing Assistant
Evergreen Health Monroe
04.2024 - Current
Home Care Aide
Family Resources Home Care
10.2022 - 10.2024
Telecommunications Operator
Seattle Children's Hospital
06.2010 - 07.2016
Bedside Registration Clerk
Grays Harbor Community Hospital
01.2007 - 09.2009
Associate of Science - Pre-Nursing
Everett Community College
No Degree - Pre-Nursing
North Seattle College
No Degree - Certified Nursing Assistant Certificate
Grays Harbor College
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