Lindsey Hall
Mobile,Alabama
Summary
Motivated Social Work student seeking an internship in social work to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substance Use Peer, Certified Recovery Support Specialist (CRSS)
Altapointe Crisis Diversion Unit
Mobile, Alabama
07.2021 - Current
- Provided support to individuals in recovery from substance use disorders.
- Supported clients by providing resources, referrals, and community linkages.
- Assisted clients with developing life skills such as budgeting, job search strategies, and socialization techniques.
- Maintained accurate documentation of client encounters in electronic health records system.
- Offered emotional support and guidance to clients experiencing difficulty navigating their recovery journey.
- Participated in continuing education seminars to stay abreast of current trends in the field of addiction recovery.
- Organized peer-led activities that promote healthy lifestyle choices among those recovering from substance use disorder.
- Created a safe environment for clients through trauma-informed practices.
- Adhered to ethical standards set forth by professional organizations while working with vulnerable populations.
- Facilitated individual and group therapy sessions.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
Customer Service Representative
Alorica for Verizon
Saraland, Alabama
10.2019 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
Independent Contractor
Amazon Flex and SGI
Mobile, Alabama
04.2018 - 10.2019
- Delivered parcels for Amazon Flex and SGI Drove 2,000+ miles per week.
- Coordinated shipping of products or services to customers in a timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Checked tires for proper inflation before leaving on each route.
Customer Service Representative
Alorica
Saraland, Alabama
10.2014 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Massage Therapist
Wax'd Day Spa
Mobile, Alabama
07.2012 - 07.2013
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Developed individualized treatment plans based on client assessments and preferences.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Adhered strictly to all state laws governing massage therapy practice.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
Massage Therapist
Island Day Spa
Mobile, Alabama
06.2009 - 12.2011
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as string exercises or lifestyle changes that could enhance the effects of the massage.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.'
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Adhered strictly to all state laws governing massage therapy practice.
- Kept abreast of industry trends by reading trade magazines and attending seminars or workshops related to massage therapy.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Worked with oils and treatment aids to improve massage experiences.
Education
General Studies -
Bishop State Community College
12.2013
Diploma in Massage therapy -
Blue Cliff Career College
12.2007
High School Diploma -
Ben C Rain High School
12.2001
Bachelor of Arts - Social Work
University of South Alabama
Mobile, ALSkills
- Positive Attitude
- Recordkeeping and Confidentiality
- MS Office
- Community Service
- Resource Coordination
- Family Support
- Active Listening
- Group facilitation
- Crisis Intervention
- Professionalism
- Effective Communication
- Problem-solving abilities
- Analytical Thinking
- Patient Advocacy
Certification
- Alabama Driver's License
- Certified Recovery Support Specialist (CRSS)
Volunteer Experience
Volunteer Worker, Mobile Inner City Ministries, Mobile, Alabama, 1996-01-01, 2013-12-31,
- Community Outreach and Ministry
- Created Bible study classes to help people grow spiritually.
- Led song services and organized music ministries for bus ministries.
- Guided staff and volunteers in administering education, youth, social action, fellowship and ministry programs.
- Brought attention to youth ministry contributions through congregational awareness initiatives.
- Assisted with data entry projects to update organizational databases.
References
References available upon request.
Timeline
Substance Use Peer, Certified Recovery Support Specialist (CRSS)
Altapointe Crisis Diversion Unit
07.2021 - Current
Customer Service Representative
Alorica for Verizon
10.2019 - 07.2021
Independent Contractor
Amazon Flex and SGI
04.2018 - 10.2019
Customer Service Representative
Alorica
10.2014 - 04.2018
Massage Therapist
Wax'd Day Spa
07.2012 - 07.2013
Massage Therapist
Island Day Spa
06.2009 - 12.2011
General Studies -
Bishop State Community College
Diploma in Massage therapy -
Blue Cliff Career College
High School Diploma -
Ben C Rain High School
Bachelor of Arts - Social Work
University of South Alabama