Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Hanley

Westbrook,ME

Summary

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Center Representative II

Gorham Savings Bank
04.2015 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Cashier/Customer Service

Shaw's Supermarket
08.2011 - 06.2015
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Gorham High School
Gorham, ME
06.2013

Skills

  • System Documentation
  • Merchandise Orders and Exchanges
  • Product or Service Expertise
  • Call Volume and Quality Metrics
  • Microsoft Office
  • Creative Solutions
  • Customer Satisfaction
  • Client Relationships
  • Investigations and Resolutions
  • Account Maintenance
  • Claims Investigations

Timeline

Customer Service Center Representative II

Gorham Savings Bank
04.2015 - Current

Cashier/Customer Service

Shaw's Supermarket
08.2011 - 06.2015

High School Diploma -

Gorham High School

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Lindsey Hanley