LINDSEY HARRIS
Colorado Springs,CO
Summary
Resourceful Claims Adjuster driven to exceed customer expectations and maximize efficiency. Highly skilled in conflict resolution and attention to detail. Able to multitask and remain flexible. Top performer with a consistent track record of meeting and exceeding goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the role of the commercial lines claim representative.
Overview
8
8
years of professional experience
Work History
Multiline Claim Adjuster
Progressive Insurance
Colorado Springs, CO
05.2023 - Current
- Investigated and evaluated multi-line claims to determine coverage and liability.
- Interpreted insurance policies to determine appropriate coverages applicable to losses incurred by insureds.
- Maintained accurate records of all claim activities including investigation results, settlement negotiations and payments made on each claim file.
- Gathered information from various third parties to determine claim liability.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Auto Claims Adjuster
Progressive Insurance
Colorado Springs, CO
08.2021 - 05.2023
- Documented claims information in electronic claims management system
- Settled claims to contribute to business production goals and objectives
- Evaluated claims for potential fraud by working with special investigations unit
- Collected data, established facts and exercised sound judgment in drawing valid conclusions
- Researched, analyzed and interpreted policy contracts and state statutes as applied to submitted claims
- Communicated final coverage and liability outcomes of every claim investigation to all pertaining parties.
Customer Service Supervisor- Adoptions
Humane Society of the Pikes Peak Region
Colorado Springs, CO
07.2019 - 08.2021
- Organized one-on-one meetings for customer service representatives every month and coordinated availability of conference rooms for participants
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Assigned daily tasks to our team of 15 employees and adjusted throughout the day as needed
- Interviewed and hired gifted professionals who brought expertise in customer service and animal handling to department, which increased team's overall value
- Performed daily cash closing and kept financial records accurate and updated
- Created and communicated yearly performance evaluations to customer service representatives
- Wrote Standard Operating Procedures for customer service department
- Helped implement new technologies for customer management through the adoption process
- De-escalated upset customers and formed a trust to ensure they left satisfied with their experience.
Customer Service Representative- Admissions
Humane Society of the Pikes Peak Region
Colorado Springs, CO
07.2016 - 06.2019
- Kept front desk and adoption areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements
- Training new adoption hires on the entire adoption process and procedures
- Time management of adoptions representatives and task managing volunteers
- Piloted a new process for animals being visited prior to adoption
- Remained flexible and able to cover admissions for the admissions team lead.
Education
Bachelor Of Science In Animal Science -
Iowa State University
01.2016
Skills
- Customer Satisfaction
- Claims File Management Processes
- Liability Determinations
- Clear Communication
- Problem Solving
- Multitasking
- Teamwork and Collaboration
- Conflict Resolution
Timeline
Multiline Claim Adjuster
Progressive Insurance
05.2023 - Current
Auto Claims Adjuster
Progressive Insurance
08.2021 - 05.2023
Customer Service Supervisor- Adoptions
Humane Society of the Pikes Peak Region
07.2019 - 08.2021
Customer Service Representative- Admissions
Humane Society of the Pikes Peak Region
07.2016 - 06.2019
Bachelor Of Science In Animal Science -
Iowa State University