Lindsey Hartle
Martinsburg,WV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact business success.
Overview
9
9
years of professional experience
Work History
Mortgage Support Assistant
Navy Federal Credit Union
06.2024 - 09.2024
- Increased loan officer productivity by managing their administrative tasks to allow them to focus on new business development.
- Successfully managed a high volume of daily tasks without sacrificing attention to detail or quality control.
- Boosted client satisfaction through the provision of exceptional customer service and prompt issue resolution.
- Assisted coworkers and staff members with special tasks on daily basis.
- Streamlined internal workflows through the implementation of more effective communication tools and strategies within the team.
Asset Protection Operations Coach
Walmart
12.2021 - 09.2023
- Controlled unexplained loss of merchandise and improves profitability by identifying and communicating performance objectives and goals.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Provided and documented processes and execution of claims and receiving concerns.
- Managed facility training for asset protection, helped to execute effective safety programs, compliance guidelines, and operational guidelines. Identified gaps in training, determined, executed, and delivered further training where needed.
- Identified accident trends to help develop and maintain solutions to prevent accidents.
- Conducted operational and pre-inventory reviews. Reviewed variances to inventory reports.
- Gathered data, audited results, and monitored deficiency trends. Identified improvement opportunities.
- Worked with store management and employees to determine and make corrections to inventory control. Influenced the implementation and execution of control corrections.
- Conducted investigations relating to company policies and operations.
- Detected, deterred, and conducted investigations of company policies and criminal activity by researching alleged fraud and other illegal activities.
- Gathered evidence, statements, wrote reports and documented case details for courtroom testimonials.
Food and Consumables Coach
Walmart
08.2015 - 12.2021
- Drive sales by reviewing and evaluating Profit and Loss statements, managed and assisted in budgeting, and controlling expenses for business areas, developed and implemented action plans to ensure sales and meet profit goals.
- Implemented brand advertising program measured by favorable company financial performance.
- Served as business consultant for customers, built customer loyalty and promoted sales.
- Gathered brands feedback from sales and operators and communicated to store management.
- Generated and acted on customer preference feedback, suggestions and product performance to enhance consumable product sales.
- Stocked and faced supplies during store open hours while being available to customers.
- Provided supervision and development for hourly associates by mentoring, assigning duties, touring, setting expectations, and ensuring communication for growth.
Skills
- Business Operations
- Operational Planning
- Program Operations
- Financial Reports
- Risk Analysis
- Business Development
- Microsoft Word
- Web Applications
- Office Management Software
- Microsoft Office
Timeline
Mortgage Support Assistant
Navy Federal Credit Union
06.2024 - 09.2024
Asset Protection Operations Coach
Walmart
12.2021 - 09.2023
Food and Consumables Coach
Walmart
08.2015 - 12.2021
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