Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Harvey

Madison

Summary

Proficient Sales Office Coordinator successful at efficiently and accurately managing records and databases, and training. Highly dependable with exceptional organization and time-management.

Overview

10
10
years of professional experience

Work History

Division Office Coordinator

Physicians Mutual Insurance Company
11.2021 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ran and analyzed daily reports to determine if sales numbers are being met.
  • Trained agents on new and existing products to ensure they are comfortable discussing it with potential clients.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.



Nanny

Parks Family
08.2020 - 10.2021
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Taught children basic life skills, manners and personal hygiene.
  • Administered basic first-aid and medication in emergency situations.


Sales Intern

Brown & Beam Urban Furniture & Decor
03.2019 - 09.2019
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Administrative Assistant

Retirement Specialists
06.2016 - 12.2018
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Front Desk Receptionist

Devil's Head Resort & Convention Center
01.2014 - 05.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Organized, maintained and updated information in computer databases.

Education

Bachelor of Science - Retail And Consumer Behavior

University of Wisconsin - Madison
Madison, WI
05.2020

Skills

  • Advanced Excel Spreadsheet Functions
  • Expense Reporting
  • Office Reception
  • Staff Training
  • Customer Service
  • Scheduling
  • PowerPoint Presentations
  • Client Relationship Management

Timeline

Division Office Coordinator

Physicians Mutual Insurance Company
11.2021 - Current

Nanny

Parks Family
08.2020 - 10.2021

Sales Intern

Brown & Beam Urban Furniture & Decor
03.2019 - 09.2019

Administrative Assistant

Retirement Specialists
06.2016 - 12.2018

Front Desk Receptionist

Devil's Head Resort & Convention Center
01.2014 - 05.2016

Bachelor of Science - Retail And Consumer Behavior

University of Wisconsin - Madison

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Lindsey Harvey