Summary
Overview
Work History
Skills
Timeline
Generic

Lindsey Hayes

Venice

Summary

Hardworking and passionate shift supervisor with 10 years of inventory management and 18 years of customer service experience. Successful at developing partners in any areas and coaching Starbucks standards. Able to adapt to changes and ideas. Passionate for creating hand crafted beverages and always leaving the customer satisfied.



Overview

11
11
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2022 - Current
  • Delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Rotate partners in different portions on the floor to develop skills in all areas of the store.
  • Resolved conflicts between partners to maintain positive and productive work environments.
  • Cultivated professional working relationships with partners, supervisors and managers.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Developed and maintained well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Grocery Replenishment Specialist

Publix Super Markets Inc
03.2013 - 05.2019
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
  • Kept shelves up to date with latest planograms and performed resets.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Followed food safety and workplace safety guidelines for job functions.


Skills

  • Inventory Management
  • Team Member Motivation
  • Constructive Feedback
  • Station Layout Preparation
  • Active Learning
  • Managing Operations and Efficiency
  • Equipment Preparation/ Troubleshooting
  • Continuous Improvements
  • Food safety expert

Timeline

Shift Supervisor

Starbucks
10.2022 - Current

Grocery Replenishment Specialist

Publix Super Markets Inc
03.2013 - 05.2019

Similar Profiles

CREATE PROFILE
Lindsey Hayes