Lindsey Hayes

• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Reduced wait times b for drinks by efficiently managing the bar area and prioritizing orders.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Boosted beverage sales, designing and promoting range of signature cocktails.

Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry's competitive landscape.

• Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.

• Adhere to state laws regarding alcoholic beverage services and customer regulations.
• Follow strict recipes and drink measurements to minimize product used.
• Serve high customer volumes during special events, nights and weekends.
• Keep bar organized and clean, notify management of liquor or beer low in stock and if necessary to order more.
• Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Implemented drink prep procedures, training others on all drink recipes and ensuring they were made correctly.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Received over 50 or more beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
• Closed out cash register with accuracy and prepared cashier report.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.