Lindsey Haynes
Lawrence,KS
Summary
Dynamic Insurance Manager at The Dentists in Lawrence, recognized for enhancing operational efficiency and client satisfaction through innovative claims management and proactive communication. Proven ability in financial analysis and fostering teamwork, leading to improved profitability and streamlined processes. Committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Insurance Manager
The Dentists in Lawrence
Lawrence, KS
06.2019 - 07.2025
- Spearheaded projects aimed at improving operational efficiency across various functional areas within the organization.
- Collaborated with cross-functional teams to develop new insurance products tailored to specific target markets.
- Negotiated contracts with underwriters to secure competitive pricing and terms for client policies.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional development opportunities.
- Improved client satisfaction by streamlining insurance claim processes and enhancing communication channels.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established and checked coding procedures, monitored reports and updated internal files.
Esthetician
Salon & Spa De Crist
Lee's Summit, MO
02.2017 - 08.2018
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated patients on treatment options.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Boosted spa revenue, introducing innovative skin care treatments and packages.
- Developed signature facial treatment, becoming highly requested service among clientele.
- Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Administrative Assistant
Sport + Spine Chiropractic
Lawrence, KS
01.2018 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Esthetician
Salon Belezzio
Blue Springs, MO
01.2016 - 05.2017
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Welcomed clients arriving for appointments.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Provided clients with knowledge of all cosmetic services being provided.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Maintained sterile and inviting treatment environment, adhering to health and safety standards.
- Conducted thorough skin assessments to tailor treatments for optimal outcomes, ensuring client needs were met.
- Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.
- Enhanced skin health with customized facial treatments, focusing on deep cleansing and hydration techniques.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
Esthetician
Celsius Tannery DermSpa
Liberty, MO
01.2011 - 05.2012
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Improved client satisfaction with personalized skin analysis and product recommendations, leading to repeat business.
- Pioneered loyalty program that rewarded clients for referrals and repeat visits, enhancing client base and revenue.
- Reduced treatment time without compromising quality, optimizing booking schedule for increased daily appointments.
- Promoted to lead esthetician for demonstrating outstanding skill and dedication to client care.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
Waitress
PT’s Family Restaurant
Oak Grove, MO
04.2002 - 08.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Dance Instructor
Starz Studio of Performing Arts
Oak Grove, MO
01.2000 - 05.2005
- Assisted in maintaining a clean and safe studio space, adhering to health guidelines and promoting a positive atmosphere for learning.
- Coordinated backstage logistics at performances, ensuring smooth transitions between acts.
- Provided constructive feedback to students, fostering growth in their technical abilities and confidence.
- Assisted with costume selection and fittings, contributing to visually appealing stage presentations during recitals.
- Maintained an organized classroom space, enabling efficient use of time during lessons.
- Assisted lead instructor in choreographing dances for recitals, resulting in polished performances.
- Offered one-on-one instruction to students by appointment.
- Assisted with coordination and administration of complete dance program.
- Participated in professional development workshops to stay current on industry trends and teaching methods.
- Adhered to studio guidelines and legal requirements.
- Enhanced student performance by developing engaging dance routines and activities.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MOAssociate of Arts - Esthetics
Heritage College
Kansas City, MOSkills
- Client needs assessment
- Audit coordination
- Records management
- Risk analysis
- Claims management
- Industry trends
- Quote development
- Willing to learn
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Adaptability and flexibility
- Planning and coordination
- Prioritizing and planning
- Customer relationship development
- Cash handling expertise
- Proactive and focused
- Task prioritization
- Financial analysis and reporting
- Self motivation
- Profitability improvement
- Client relationship management
- Know your customer
- Goal setting
- Professionalism
- Cash flow management
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Work planning
- Quality assurance
- Workflow coordination
- Data analysis
- Professional demeanor
Timeline
Insurance Manager
The Dentists in Lawrence
06.2019 - 07.2025
Administrative Assistant
Sport + Spine Chiropractic
01.2018 - 05.2019
Esthetician
Salon & Spa De Crist
02.2017 - 08.2018
Esthetician
Salon Belezzio
01.2016 - 05.2017
Esthetician
Celsius Tannery DermSpa
01.2011 - 05.2012
Waitress
PT’s Family Restaurant
04.2002 - 08.2010
Assistant Dance Instructor
Starz Studio of Performing Arts
01.2000 - 05.2005
High School Diploma -
Grain Valley High School
Associate of Arts - Esthetics
Heritage College