Lindsey Heather
Sioux Falls,SD
Summary
Dynamic professional with proven expertise in daily living assistance and store operations, honed at Legends on Lake Lorraine and Dollar General. Demonstrates exceptional customer service and cash handling accuracy, enhancing client well-being and operational efficiency. Skilled in building strong relationships and fostering independence, showcasing a blend of compassionate care and retail management acumen. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medication Aide
Touchmark At All Saints
Sioux Falls, SD
01.2025 - Current
- Instructed patients on proper self-administration of medications when applicable.
- Administered oral medications to patients in accordance with doctor's orders.
- Assisted patients with personal care to alleviate burden on family members.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
- Collected specimens from patients for laboratory testing purposes.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
- Verified the identity of the patient receiving medication prior to administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Resident Care Aide
Legends on Lake Lorraine
Sioux Falls, SD
04.2024 - 11.2024
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Facilitated communication between family members and healthcare professionals regarding resident progress and needs.
- Observed and documented changes in resident behavior.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered call bells promptly, communicated needs and concerns of residents to appropriate personnel in a timely manner.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Ensured that all resident care is provided according to established policies and procedures.
Personal Care Aide
Interim Home Health
Sioux Falls, SD
12.2023 - 03.2024
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
Retail Keyholder
Dollar General
Sioux Falls, SD
04.2023 - 12.2023
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Oversaw multiple departments within the store ensuring adequate staffing levels at all times.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Mentored newly hired staff in upselling techniques to improve sales.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Built lasting client relationships by organizing and planning sales events.
Operations Processor
Wells Fargo
Sioux Falls, SD
09.2020 - 08.2021
- Supported development and implementation of clear and successful policies, budgets, and procedures for smooth and efficient operations.
- Maintained positive working relationship with fellow staff and management.
- Monitored inventory levels to ensure timely fulfillment of orders.
- Participated in cross-functional projects aimed at improving overall business operations.
- Developed strategies for optimizing space utilization within the warehouse environment.
- Performed data entry of customer orders into company database.
Cashier
Booze Boys
Sioux Falls, SD
07.2018 - 12.2020
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed sales transactions to prevent long customer wait times.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
Unit Patient Care Technician
Sanford USD Medical Center
Sioux Falls, SD
12.2018 - 06.2019
- Assisted with discharge planning by providing educational materials related to post-hospitalization instructions.
- Communicated with management or other staff to resolve problems.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Maintained accurate records of patient assessments, treatments and medications administered.
- Answered call lights promptly ensuring timely response time for requests made by patients.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Encouraged patient participation in their own care plan through education on health topics related to their diagnosis or treatment plan.
- Participated in quality improvement initiatives within the unit setting.
- Documented patient information accurately in electronic health records.
Special Needs Caregiver
Aaa Homes Contracting W.l.l
Beaver Dam, WI
10.2017 - 03.2018
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Observed, reported and documented patient status and care provided.
- Ensured a clean, safe, and supportive environment for clients at all times.
- Provided transportation services for medical appointments or other necessary errands when needed.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Assisted clients with maintaining good personal hygiene.
- Redirected poor behavior using positive reinforcement.
- Promoted an atmosphere of acceptance amongst peers regardless of differences in abilities or backgrounds.
Dietary Aide
Heritage Square Nursing & Rehabilitation Center
Dixon, IL
07.2016 - 02.2017
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Set tables before patients arrived to maintain meal plan productivity.
- Directed patrons to restrooms and other amenities within facility.
- Cleaned and sanitized kitchen equipment and surfaces.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Prepared and served meals according to dietary guidelines.
- Provided assistance with meal setup, serving, and clean up as needed.
- Refilled condiments, napkins and server workstations.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Observed special diets prescribed by physicians or nutritionists.
- Collaborated with team to deliver timely service of items.
Education
HIGH SCHOOL DIPLOMA -
Dixon High School
Dixon, IL06.2014
Skills
- Daily living assistance
- First aid and safety
- Store operations
- Cash handling accuracy
- Sales proficiency
- Customer service
- Debt negotiation
- Software knowledge
- Patience and persistence
- Call center experience
- Drugs inventory
- Verbal and written communication
- Vital signs monitoring
- Adverse reaction identification
- Attention to detail
- Team coordination
- HIPAA compliance
- Certified medication aide
Certification
UMA License, 2024
References
References available upon request
Timeline
Medication Aide
Touchmark At All Saints
01.2025 - Current
Resident Care Aide
Legends on Lake Lorraine
04.2024 - 11.2024
Personal Care Aide
Interim Home Health
12.2023 - 03.2024
Retail Keyholder
Dollar General
04.2023 - 12.2023
Operations Processor
Wells Fargo
09.2020 - 08.2021
Unit Patient Care Technician
Sanford USD Medical Center
12.2018 - 06.2019
Cashier
Booze Boys
07.2018 - 12.2020
Special Needs Caregiver
Aaa Homes Contracting W.l.l
10.2017 - 03.2018
Dietary Aide
Heritage Square Nursing & Rehabilitation Center
07.2016 - 02.2017
UMA License, 2024
HIGH SCHOOL DIPLOMA -
Dixon High School
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