Lindsey Hewett
Helena
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in complaint resolution and transaction processing. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at identifying upselling opportunities, contributing to increased sales while maintaining a high-energy, professional demeanor.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Home Depot
04.2025 - 01.2026
- Assisted customers with product inquiries and provided solutions to enhance shopping experience.
- Processed transactions accurately and efficiently at cash registers.
- Maintained knowledge of store products to effectively address customer needs.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Supported merchandising efforts by organizing displays and maintaining store cleanliness.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
Stay at Home Mom
Self
01.2019 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma - General
Pelham High School
Pelham05.2001
Skills
- Customer service
- Complaint resolution
- Transaction processing
- Product knowledge
- Communication skills
- Problem evaluation
- Problem resolution
Timeline
Customer Service Associate
Home Depot
04.2025 - 01.2026
Stay at Home Mom
Self
01.2019 - 04.2025
High School Diploma - General
Pelham High School