Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Hill

Brooklyn,NY

Summary

Dynamic entrepreneur and self-taught baker with a proven track record at Miss American Pie and Pels Pie Co, excelling in small business operations and relationship building. Spearheaded the launch and growth of a successful bakery, enhancing customer satisfaction and loyalty through innovative recipe development and inclusive menu offerings. Skilled in team leadership and specialized in sweet and savory pies, demonstrating exceptional attention to detail and creativity.

Overview

8
8
years of professional experience

Work History

Owner/Head Baker

Miss American Pie
03.2017 - Current
  • Successfully initialized the Miss American Pie as an LLC and then a storefront cafe, including documents and licensing, product testing and development, branding, fundraising, and follow through
  • Developed unique but classic recipes and confections to set bakery apart from competition.
  • Established foundational processes for business operations.
  • Created a inclusive environment that welcomed diverse individuals and fostered meaningful connections through food
  • Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
  • Developed and maintained meaningful relationships with patrons, resulting in repeat business, 5 star reviews, and referrals.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
  • Managed day-to-day business operations, including staff, product assortment, and baking schedule
  • Hired, trained, managed, and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Participated in local community events, fostering positive relationships with customers and raising awareness of the bakery's products.

Baker

Pels Pie Co
02.2017 - 02.2018


  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased customer satisfaction with friendly and efficient service, as well as consistently producing baked goods, and maintaining a clean, organized workspace.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared various types of dough including pie crust, cookies, biscuits, and savory items.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Managed all aspects of cafe operations independently, handling daily baking tasks, financial transactions, customer service, and inventory management

Baker

Dank Brooklyn, LLC
01.2017 - 03.2017
  • Efficiently prepared and baked overnight batches of banana bread
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Maintained high standards for product quality and consistency throughout the wholesale process

Education

Food Handler's Certification -

NYC Department of Health And Mental Hygiene
New York
07.2016

Bachelor of Arts - Fashion Design

Kent State University
Kent, OH
08.2005

Skills

  • Small business operations, including customer relations, staff hiring, and team oversight
  • Relationship Building, Teamwork, and Collaboration
  • Verbal and written communication
  • Attention to Detail
  • Goal Setting and Decision-Making
  • Inventory and Schedule Management
  • Kitchen Safety and Cleanliness Standards
  • Adaptive and creative
  • Quality Control and Waste Reduction
  • Specialization in pie crust dough
  • Holiday baking
  • Traditional baked goods
  • Excellent math skills
  • Recipe development, creation, conversion, and scaling including allergen and dietary restriction awareness
  • Menu Planning
  • Minimally Conversant in Spanish

Timeline

Owner/Head Baker

Miss American Pie
03.2017 - Current

Baker

Pels Pie Co
02.2017 - 02.2018

Baker

Dank Brooklyn, LLC
01.2017 - 03.2017

Food Handler's Certification -

NYC Department of Health And Mental Hygiene

Bachelor of Arts - Fashion Design

Kent State University

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Lindsey Hill