Lindsey Hill
Van Buren,AR
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess
Choctaw Casino & Resort
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Dental Assistant
Fort Smith Pediatric Dental Group
05.2022 - 03.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Kept accurate records of dental treatments provided for each patient's visit.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Manager
Horizon Janitoral Cleaning Service
10.2017 - 05.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Fort Gibson High School
Fort Gibson, OK06.2020
Skills
- Excellent attention to detail
- Fast learner
- Highly dependable
- Patient Education
- Inventory Management
- Clinical Support
- Time Management
- Employee Training and Development
- Staff Management
- Patient Scheduling
- Electronic Charting
- Staff Development
Certification
- Certified Dental Assistant
Timeline
Hostess
Choctaw Casino & Resort
03.2024 - Current
Dental Assistant
Fort Smith Pediatric Dental Group
05.2022 - 03.2024
Manager
Horizon Janitoral Cleaning Service
10.2017 - 05.2022
- Certified Dental Assistant
High School Diploma -
Fort Gibson High School
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