Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsey Hill

Van Buren,AR

Summary

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hostess

Choctaw Casino & Resort
03.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Dental Assistant

Fort Smith Pediatric Dental Group
05.2022 - 03.2024
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.


Manager

Horizon Janitoral Cleaning Service
10.2017 - 05.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Fort Gibson High School
Fort Gibson, OK
06.2020

Skills

  • Excellent attention to detail
  • Fast learner
  • Highly dependable
  • Patient Education
  • Inventory Management
  • Clinical Support
  • Time Management
  • Employee Training and Development
  • Staff Management
  • Patient Scheduling
  • Electronic Charting
  • Staff Development

Certification

  • Certified Dental Assistant

Timeline

Hostess

Choctaw Casino & Resort
03.2024 - Current

Dental Assistant

Fort Smith Pediatric Dental Group
05.2022 - 03.2024

Manager

Horizon Janitoral Cleaning Service
10.2017 - 05.2022

High School Diploma -

Fort Gibson High School

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Lindsey Hill