Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lindsey Hill

Holly Springs,NC

Summary

Results-driven sales and relationship management professional with a strong track record across SLED account executive, channel account manager, and customer success roles. Adept at driving revenue growth, leading cross-functional initiatives, and delivering long-term value for public sector clients and partners. Experienced in managing full sales cycles, enabling channel success, and navigating complex procurement processes. Known for building trust-based relationships, aligning solutions with mission-critical needs, and translating technical concepts into clear business outcomes. Proven ability to guide partner strategy, identify growth opportunities, and advocate for customer success at every stage.

Overview

19
19
years of professional experience

Work History

Federal Customer Success Manager

Invicti
Raleigh, NC
11.2024 - Current
  • Collaborate with government agencies to guarantee effective implementation and sustained value of web application security solutions.
  • Guide onboarding and product optimization while addressing unique security and compliance needs, including FISMA and NIST requirements.
  • Identify new departments within existing accounts to reveal expansion opportunities and facilitate strategic growth.
  • Collaborate with Federal Account Executives to manage and support proofs of concept, demonstrating solution effectiveness and fit.
  • Build and maintain strong, trust-based relationships with stakeholders to drive product adoption and client satisfaction.
  • Discover and leverage upsell opportunities to optimize client returns on Invicti’s platform

Enterprise Account Executive

Cloudflare
Raleigh, NC
10.2023 - 11.2024
  • Managed a $2M book of business across state and local government accounts, focusing on long-term adoption and solution alignment.
  • Collaborated with a state IT agency to design a scalable purchasing model, expanding access to enterprise-grade services for smaller municipalities and counties under a centralized contract.
  • Led a six-month proof of concept for a tiered VPN replacement aligned with the state’s Zero Trust strategy, coordinating onboarding, testing, and phased rollout with cross-functional teams.
  • Contributed to a major statewide modernization initiative that was successfully awarded following project completion.
  • Engaged in regional SLED conferences and partnered with stakeholders to cultivate new opportunities, fortify agency relationships, and discover emerging government needs.

Enterprise Account Executive

LogicMonitor
Raleigh, NC
01.2022 - 07.2023
  • Contributed to 43% annual recurring revenue growth and 176% pipeline expansion as key member of LogicMonitor’s SLED team.
  • Cultivated strong relationships with government customers and partners to achieve impactful outcomes.
  • Managed complete sales cycle through direct outreach, partner collaboration, and targeted marketing strategies.
  • Articulated complex technical capabilities of observability platform into clear business value for IT and procurement stakeholders.
  • Mentored and led team of eight sales representatives, fostering skill enhancement and optimizing partner sales strategies.
  • Represented company at regional and national SLED events, engaging agency leaders and demonstrating solution impact.

Inside Channel Account Manager

Cisco Systems, Inc.
Raleigh, NC
05.2020 - 01.2022
  • Managed portfolio of 25 two-tier partners, achieving 17% growth in SMB accounts.
  • Strengthened SLED partner relationships to enhance brand presence and market penetration.
  • Delivered training on Cisco solutions and market trends to equip partners for customer needs.
  • Coordinated resources to drive partner alignment and accountability toward shared goals.
  • Collaborated with Cisco teams and five distributors to optimize customer delivery processes.
  • Maintained strong partner engagement through strategic planning and ongoing communication.

Inside Sales Account Manager

Cisco Systems, Inc.
Raleigh, NC
05.2018 - 05.2020
  • Achieved 96% attainment of $4M annual quota despite E-rate funding delays.
  • Advocated for K–12, Higher Education, and Local Government accounts by delivering tailored solutions.
  • Established trust-based relationships with clients and partners to enhance loyalty and identify opportunities.
  • Led cross-departmental teams in responding to RFPs with customized proposals that met client objectives.
  • Advised clients on funding strategies at federal, state, and local levels for technology initiatives.
  • Monitored competitive procurement opportunities and managed bid pipeline for stakeholder updates.
  • Facilitated regular progress calls and action item reviews to ensure proactive communication and issue resolution.

Itinerant Teacher of the Deaf/ Hard of Hearing

Wake County Public Schools
Cary, NC
08.2006 - 05.2018
  • Developed and implemented personalized education plans by collaborating with multidisciplinary teams to create and advocate for effective IEPs, demonstrating strong stakeholder alignment and needs-based planning.
  • Educated staff on the impact of hearing loss and delivered practical strategies, building transferable skills for enabling partners and communicating product value.
  • Facilitated cross-functional team meetings to evaluate student progress against goals—experience directly applicable to tracking customer success metrics.
  • Translated complex audiological and educational concepts into clear, actionable guidance, fostering trust with parents and educators—a key skill in partner and customer engagement.
  • Provided mentorship and training to colleagues on best practices and compliance standards, promoting consistent, high-quality service delivery.

Education

Master of Science - Education

Bloomsburg University of Pennsylvania
Bloomsburg, PA
07-2006

Bachelor of Science - Education

Bloomsburg University
Bloomsburg, PA
12-2004

Skills

  • Project management
  • Mentorship and training
  • Strategic growth
  • Negotiation
  • Customer relationship building
  • Sales management
  • CRM software
  • Customer onboarding
  • Sales proficiency
  • Task prioritization
  • Proficient in Salesforce
  • Verbal and written communication

Affiliations

  • Volunteer Youth Soccer Coach
  • Social Committee Chair, Park Ave HOA

Timeline

Federal Customer Success Manager

Invicti
11.2024 - Current

Enterprise Account Executive

Cloudflare
10.2023 - 11.2024

Enterprise Account Executive

LogicMonitor
01.2022 - 07.2023

Inside Channel Account Manager

Cisco Systems, Inc.
05.2020 - 01.2022

Inside Sales Account Manager

Cisco Systems, Inc.
05.2018 - 05.2020

Itinerant Teacher of the Deaf/ Hard of Hearing

Wake County Public Schools
08.2006 - 05.2018

Master of Science - Education

Bloomsburg University of Pennsylvania

Bachelor of Science - Education

Bloomsburg University

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