LINDSEY HINEMAN
Georgetown
Summary
To seek and maintain a full-time position with a company that was founded upon the sole mission of caring for and enriching the lives of others; effectively utilizing the strong leadership, interpersonal and organizational skills gained with over 20 years of experience as an administrative professional within both the financial and healthcare sectors.
Overview
16
16
years of professional experience
Work History
Front Office Supervisor
Texas Oncology
03.2022 - 05.2024
- Responsible for coordination and operation of Front Office functions at multiple locations
- Acts as liaison with physicians, patients and other staff
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Standardized office structures and processes to promote collaboration and increased performance.
- Recruits, hires, trains and supervises front office staff in addition to developing and attaining goal and objectives
- Conducts regular performance evaluations for front office staff to foster professional growth and development opportunities, merit increases, promotions and disciplinary actions
- Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments
- Provides assistance and coverage for front office functions as required.
Patient Benefits Representative, Sr.
Texas Oncology
05.2019 - 03.2022
- On-site advisor responsible for reviewing and effectively explaining an individual’s health insurance benefit for IV drug treatments, establishing payment arrangements for their estimated out-of-pocket expense prior to treatment and if needed, obtaining grant assistance/aid through national/local foundations and/or pharmaceutical companies if patients are unable to afford treatment cost
- Enhanced patient satisfaction by providing on-going guidance and assessment of individual financial concerns related to healthcare needs
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Obtained insurance authorization for IV drug treatments
- Assisted training several new PBRs within our region
- Top collector of upfront payment and patient balances
- Highest ranked for obtaining financial assistance
- Strong knowledge of health insurance plans
Branch Office Administrator
Edward Jones
06.2018 - 05.2019
- Multi-faceted, detail-oriented service professional focused on providing value and helping others achieve their financial goals
- Part client service, part client development and part office management and administration
- Responsible for helping Financial Advisors deepen existing client relationships by recognizing opportunities during day-to-day client interactions, proactively preparing a variety of reports for scheduled appointments, planning educational seminars with product partners, planning business building and client appreciation events and scheduling systematic contact activities
- Daily duties include opening and closing the branch, answering all incoming phone calls, account opening and maintenance, overseeing appointment setting and schedules, processing deposits and transactions, ordering office supplies and reviewing and submitting all business expenses for reimbursement
Patient Financial Counselor
Austin Cancer Centers
10.2015 - 03.2018
- Same role/responsibilities as PBR with Texas Oncology
- PFC for 3 of 13 clinics
- Medical Oncology and Radiation Oncology
- Responsible for training new PFCs
Client Service Associate
Morgan Stanley
03.2008 - 05.2015
- Provided world-class service to several Advisors and their high-value clients with a focus on proactive communication, brokerage account opening, maintenance and client satisfaction
- Focused on enhancing client relationships and providing solutions for their short and long-term needs
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Communicated with clients regarding account services, statements, and balances.
- Solely handled a broker transfer totaling over $185 MM in assets (350 households) in less than 3 months while in the process of learning new account/maintenance computer systems, regulations and operational procedures
- Entrusted with the additional responsibility of assuming the role as cashier/receptionist when needed throughout the day to welcome clients and receive deposits
- Was offered the opportunity to exclusively assist a team of Advisors and their clients at a competing brokerage firm
- Coordinated all employee social events as well as a $15,000 business building client event
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA09.2005
Skills
- Administrative and Operations Management
- Staff Management
- Motivational Leadership
- Multitasking and Organization
- Attention to Detail
- Decision-Making
- Conflict Resolution
- Staff Development, Training and Performance Management
- Relationship Building
- Financial Counseling
- Payment Negotiations
- Workflow Planning
Timeline
Front Office Supervisor
Texas Oncology
03.2022 - 05.2024
Patient Benefits Representative, Sr.
Texas Oncology
05.2019 - 03.2022
Branch Office Administrator
Edward Jones
06.2018 - 05.2019
Patient Financial Counselor
Austin Cancer Centers
10.2015 - 03.2018
Client Service Associate
Morgan Stanley
03.2008 - 05.2015
Bachelor of Arts - Sociology
California State University - Los Angeles