Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lindsey Hoffman

CUSTER,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Market Assistant

Lynden Farmer's Market
06.2023 - 09.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Office Manager

Bioplex Nutrition
04.2007 - 04.2009
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Teller Service Representative

US Bank Service Center
01.2006 - 04.2007
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Front Desk Agent

Homestead Farms Resort
01.2004 - 04.2006
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Buyer

Semiahmoo Resort
01.2002 - 01.2003
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.

Facilities Coordinator

Semiahmoo Resort
01.2001 - 01.2002
  • Served as point of contact for internal and external customers seeking support and information.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Oversaw exterior painting of hotel and spa facility during high season; worked closely with all departments to assure as little disruption to guests as possible.

Guest Services Supervisor

Semiahmoo Resort
01.2000 - 01.2001
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Set and managed policies for concierge services and guest relations.
  • Streamlined operational processes to maximize efficiency and customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.

Concierge & Front Desk Agent

Semiahmoo Resort
03.1998 - 02.2000
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Created welcoming and comfortable environment for guests.

Education

High School Diploma -

Bellingham High School
Bellingham, WA
06.1995

Skills

  • Customer Relations
  • Project Management
  • Mail Handling
  • Credit and Collections
  • Banking Operations
  • Sorting and Labeling
  • Account Reconciliation
  • Written Communication
  • Calendar Management
  • Office Supplies and Inventory
  • Clerical Support
  • Microsoft Office
  • Excellent Multitasking Abilities
  • Biweekly Payroll Processing
  • Client Correspondence
  • Conflict Management
  • Administering Payroll
  • Organizational Skills
  • Billing and Invoicing
  • Accounts Payable and Receivable
  • Staff Training
  • Reading Comprehension
  • Database Maintenance
  • Sales Tax Filings
  • Handling Complaints
  • Scheduling
  • Documentation
  • Guest Satisfaction
  • Social Media Networking
  • Customer Inquiries
  • Payment Processing
  • POS Systems
  • Customer Assistance

Additional Information

After spending the last 12 years as a stay at home mom and homemaker, I am excited to re-enter the work force and utilize my organizational skills and be part of a fast paced team environment! As much as I've enjoyed being able to focus on my home and family, my son is now at an age where I am ready to get back to work, and I am looking forward to it!


I have over 15 years experience in office and hospitality settings, with strong clerical and customer service skills. I'm looking for a position where I can put these skills to use, and benefit co-workers and myself.

Timeline

Market Assistant

Lynden Farmer's Market
06.2023 - 09.2023

Office Manager

Bioplex Nutrition
04.2007 - 04.2009

Teller Service Representative

US Bank Service Center
01.2006 - 04.2007

Front Desk Agent

Homestead Farms Resort
01.2004 - 04.2006

Buyer

Semiahmoo Resort
01.2002 - 01.2003

Facilities Coordinator

Semiahmoo Resort
01.2001 - 01.2002

Guest Services Supervisor

Semiahmoo Resort
01.2000 - 01.2001

Concierge & Front Desk Agent

Semiahmoo Resort
03.1998 - 02.2000

High School Diploma -

Bellingham High School

Similar Profiles

CREATE PROFILE
Lindsey Hoffman