LINDSEY HOOVER
Ronks,PA
Summary
Experienced Director with a proven track record of guiding and developing personnel to create top-performing teams. Skilled in aligning employee strengths with job roles to optimize performance outcomes. Committed to driving operational excellence through proactive initiatives and a strong work ethic. Known for intuitive decision-making, effective communication, and adept negotiation skills that drive successful outcomes.
Overview
11
11
years of professional experience
Work History
Director of Operations
All Things New
01.2019 - Current
- Established company culture, vision, goals, and objectives
- Oversee day-to-day production activities in accordance with business objectives.
- Account Receivable interviewing/on boarding policy and procedures
- Maintained all billing files, payments received, and pending payment files
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems
- Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions
- Created internal training program on operations procedures, contract compliance, and safety programs
- Oversee managers, supervisors, and employees by verifying and motivating exceptional performance
- Planned and budgeted for operations for on-going projects and overhead and business development activities
- Developed business opportunities by building excellent relationships with current clients, networking in industry, and cultivating strong partnerships.
Regional Business Office Manager
Jewel Healthcare
06.2024 - 01.2025
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Provided support to staff, residents, and their family
- Resolved issues through active listening and open-ended questioning, escalating major problems to Nursing Home Administrator
- Coordinated Medicaid Benefits
- Managed Resident Fund Accounts
- Oversaw all aspects of human resources, including hiring, training, performance evaluations, and conflict resolution within the regional office.
- Contributed significantly to annual planning meetings where strategic goals were set for future growth.
- Collaborated closely with upper management to address challenges faced by the regional office while working towards shared objectives.
- Maintained accurate records of all financial transactions within the regional office, ensuring transparency and accountability in financial reporting practices.
Business Office Manager
Lancaster Nursing & Rehabilitation Center
11.2022 - 02.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Regional Medicaid Coordinator
Diakon Lutheran Social Ministries
04.2014 - 11.2018
- Established and maintained productive working relationships with clients, staff, and representatives of community agencies
- Communicated effectively, with intention, purpose, and cheer!
- Coordinated process of LTC Medicaid and Benevolent Funds
- Maintained good working relationship with co-workers and management
- Worked closely with Residents, POA's, and other government agencies to receive partial or complete monthly payment for each case
- Collected and submitted all necessary documents to government agencies.
- Increased approval rates by proactively identifying potential eligibility issues and providing guidance to applicants.
- Carried out day-day-day duties accurately and efficiently.
- Exceeded departmental goals for timely case processing, contributing to the overall success of the Medicaid program.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed strong relationships with community partners, expanding resources available to assist clients in need of Medicaid coverage.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed a high caseload effectively, prioritizing tasks and meeting deadlines consistently while maintaining high standards of service quality.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Harrisburg, Pa06.2009
Skills
- Collaborative partnership facilitation
- Creative thinking
- Purposeful communication
- Identifying potential challenges and solutions
- Prioritizing multiple tasks
- Focus and Follow-Through
- Motivational Leadership
- Recruitment and onboarding
- Process optimization
Timeline
Regional Business Office Manager
Jewel Healthcare
06.2024 - 01.2025
Business Office Manager
Lancaster Nursing & Rehabilitation Center
11.2022 - 02.2024
Director of Operations
All Things New
01.2019 - Current
Regional Medicaid Coordinator
Diakon Lutheran Social Ministries
04.2014 - 11.2018
Associate of Arts - Healthcare Administration
University of Phoenix
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