LINDSEY HOOVER
Ronks,PA
Summary
Results-driven operations leader with over 20 years of experience in optimizing processes and delivering impactful results. Expertise in leading teams, implementing strategic initiatives, and navigating dynamic environments with agility. Proficient in project management, process improvement, and resource allocation, consistently fostering effective collaboration to achieve reliable outcomes. Committed to contributing to a management role that leverages extensive knowledge to enhance operational excellence and drive team success. Seeking management role where I can leverage my expertise to drive operational excellence and Team success.
Overview
12
12
years of professional experience
Work History
Director of Operations
All Things New (Construction Remodeling)
01.2019 - Current
- Established company culture, vision, goals, and objective
- Managed approximately 100 incoming calls and emails per day from customers.
- Oversee day-to-day production activities in accordance with business objectives in up to 5 ongoing projects at one time.
- Account Receivable interviewing/on boarding policy and
procedures. - Maintained all billing files, payments received, and pending payment files.
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems.
- Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions.
- Created internal training program on operations procedures, contract compliance, and safety programs.
- Oversee managers, supervisors, and employees by verifying and motivating exceptional performance.
- Planned and budgeted for operations for on-going projects and overhead and business development activities.
- Developed business opportunities by building excellent
relationships with current clients, networking in industry, and cultivating strong partnerships. - Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Regional Business Office Manager
Jewel Healthcare
06.2024 - 01.2025
- Led business office operations in multiple buildings, ensuring compliance with healthcare regulations.
- Streamlined billing processes, enhancing accuracy and reducing discrepancies in patient accounts management for 2 buildings, over 200 accounts.
- Collaborated with clinical teams to align financial objectives with patient care strategies for better service delivery.
- Coordinated Medicaid Benefits
- Maintained accurate records of all financial transactions within the regional office, ensuring transparency and accountability in financial reporting practices.
Business Office Manager
Lancaster Nursing & Rehabilitation Center
11.2022 - 02.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Regional Medicaid Coordinator
Diakon Lutheran Social Ministries
04.2014 - 11.2018
- Established and maintained productive working relationships with clients, staff, and representatives of community agencies in 5 facilities with a Medicaid caseload of 75.
- Communicated effectively, with intention, purpose, and cheer!
- Coordinated process of LTC Medicaid and Benevolent Funds
- Collected and submitted all necessary documents to government agencies.
- Developed strong relationships with community partners,
expanding resources available to assist clients in need of Medicaid coverage. - Managed a high caseload effectively, prioritizing tasks and meeting deadlines consistently while maintaining high standards of service quality
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Harrisburg, Pa06.2009
Skills
- Collaborative partnership facilitation
- Creative thinking
- Purposeful communication
- Identifying potential challenges and solutions
- Prioritizing multiple tasks
- Focus and Follow-Through
- Motivational Leadership
- Recruitment and onboarding
- Process optimization
Timeline
Regional Business Office Manager
Jewel Healthcare
06.2024 - 01.2025
Business Office Manager
Lancaster Nursing & Rehabilitation Center
11.2022 - 02.2024
Director of Operations
All Things New (Construction Remodeling)
01.2019 - Current
Regional Medicaid Coordinator
Diakon Lutheran Social Ministries
04.2014 - 11.2018
Associate of Arts - Healthcare Administration
University of Phoenix