Hi, I’m
Lindsey Huffman
IN - Delphi
Summary
Results-oriented supervisor with proficiency in staff training, compliance management, and workflow coordination. Enhanced operational efficiency and customer satisfaction through strategic process improvements and effective team leadership.
Overview
4
years of professional experience
Work History
USPSFrankfort
Supervisor
01.2022 - Current
Job overview
- Supervised daily operations and staff activities in a fast-paced postal environment.
- Trained new employees on safety protocols and operational procedures.
- Coordinated mail sorting processes to ensure efficient workflow and timely delivery.
- Managed inventory of supplies and equipment for optimal postal operations.
- Conducted performance evaluations to provide feedback and support employee development.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Resolved customer inquiries and complaints with professionalism and accuracy.
- Oversaw compliance with USPS regulations and standards in all operational activities.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 40+ employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Implemented new operational procedures, increasing efficiency.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed strategies to improve team performance and productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed team of 40+ employees, ensuring high productivity and quality standards were met.
- Implemented quality control measures, significantly reducing error rates.
- Streamlined workflow processes, reducing project completion times.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Ashworth CollegeNorcross, GA
BBA from Business Management
06-2010
Skills
- Staff training
- Performance evaluations
- Compliance management
- Inventory management
- Operational procedures
- Customer service
- Process improvement
- Conflict resolution
- Team leadership
- Time management
- Report preparation
- Employee coaching
- Safety compliance
- Workflow coordination
- Business administration
- Verbal and written communication
- Project management
- Staff education
- Attention to detail
- Inventory control
- Policy and procedure development
- Negotiation
- Complex Problem-solving
- Documentation and reporting
- Waste reduction
- Priority management
- Relationship building
- Financial management
- Department organization
- Safety protocols
- Goal oriented
- Employee motivation
- Staff development
- Workflow management
- Training and mentoring
- Policy enforcement
- Operations management
- Quality control
- Risk management
- Data analytics
- Employee development
- Budget management
- Process monitoring and improvement
- Team building
- Coaching and mentoring
- Analytical thinking
- Processes and procedures
- Expectation setting
- Staff discipline
- Staff management
- Inventory oversight
- Strategic planning
- Schedule development
- Change management
- Decision-making
- Project planning
- Performance management
- Task delegation
- Business development
- Sustainability strategies
- Audit reporting
- Scalability strategies
- Regulatory compliance
- Time management abilities
- Operational risk management
- Sales forecasting
- Performance metrics
- Problem-solving abilities
- Goal setting
- Effective communication
- Lean management
- Forecasting
References
References available upon request.
Timeline
Supervisor
USPS
01.2022 - Current
Ashworth College
BBA from Business Management