Lindsey Hyman
Lawerenceville,Georgia
Summary
Focused Project/ Learning and Development Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER, Content Management
Centene
08.2023 - Current
- Planned, designed, and scheduled phases for large projects
- Monitored project performance to identify areas of improvement and make adjustments
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Achieved project deadlines by coordinating with contractors to manage performance
- Met project deadlines without sacrificing build quality or workplace safety.
LEARNING AND DEVELOPMENT MANAGER
Pophealthcare
01.2020 - 07.2023
- Provided technical assistance to users regarding utilization of LMS platform; troubleshot system issues when needed
- Provided learning and development support to over 500 employees in a fast-paced environment, ensuring successful implementation of new policies and procedures
- Conducted webinars and facilitated instructor-led trainings on topics such as customer service principles and onboarding processes
- Collaborated with stakeholders to design innovative learning strategies that met organizational objectives
- Conducted needs assessment to identify training requirements and developed customized training solutions for various departments
- Evaluated feedback from learners regarding course content and delivery methods; addressed concerns promptly
- Created in-depth training process and lead the implementation
LEARNING AND DEVELOPMENT MANAGER
Involaon
01.2014 - 12.2019
- Implemented innovative approaches to professional development such as virtual classrooms or blended learning experiences
- Facilitated classroom instruction on topics such as communication strategies, problem solving techniques, and team building exercises
- Developed and implemented comprehensive training programs to improve employee performance and increase customer satisfaction
- Coached managers on how to effectively use tools such as mentoring programs or performance appraisals
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Reviewed and edited all training materials for accuracy and company policy compliance.
LEARNING AND DEVELOPMENT SPECIALIST
Sentara
12.2013 - 10.2014
- Collaborated with subject matter experts to create relevant course materials based on individual and commercial insurance plans
- Monitored progress of trainees through regular feedback sessions and evaluation tests
- Facilitated trainings 2x a week for Claims, JIT with claims and other insurance factors
- QNXT System
- Workday (Attendance tracking, creation of courses and continuous courses)
- Created Insurance based content within the QNXT system.
OPERATIONS ADMINISTRATOR
Turning Point Home Health
08.2008 - 10.2013
Education
Master Of Science (M.S.) In Education -
Grand Canyon University
05.2013
Bachelor Of Science (B.S.) In Organizational Leadership -
University Of Memphis
05.2012
Skills
- EMR (Epic, AthenaOne, Cerner, Healow Insights)
- Digital Strategies
- Client Needs Assessment
- Training Manuals and Materials
- Develop Training Programs
- Project Tracking
- Project Management
- Compliance Monitoring
Certification
- Microsoft Office
- Workfront
- QNXT
- Sharepoint
- Salesforce
- Zoom
- Google Suites
- Asana
- LMS (Workday and Litmos)
Timeline
PROJECT MANAGER, Content Management
Centene
08.2023 - Current
LEARNING AND DEVELOPMENT MANAGER
Pophealthcare
01.2020 - 07.2023
LEARNING AND DEVELOPMENT MANAGER
Involaon
01.2014 - 12.2019
LEARNING AND DEVELOPMENT SPECIALIST
Sentara
12.2013 - 10.2014
OPERATIONS ADMINISTRATOR
Turning Point Home Health
08.2008 - 10.2013
Master Of Science (M.S.) In Education -
Grand Canyon University
Bachelor Of Science (B.S.) In Organizational Leadership -
University Of Memphis
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