LINDSEY IMMIG
Experienced Customer Experience Supervisor.
Madison,Wisconsin
Summary
Customer Experience Supervisor known for outstanding productivity and efficiency in task completion. Specialize in strategic customer service management, team leadership, and effective communication. Excel in problem-solving, adaptability, and empathy, ensuring optimal customer satisfaction and team performance.
Overview
27
27
years of professional experience
Work History
Customer Experience Supervisor
Placon
Madison, WI
12.2020 - Current
- Supervise 5 direct reports in the Custom Medical and Retail vertical, including the Sample Room Coordinator.
- Conduct regular and efficient training sessions for the team to enhance their knowledge on process upgrades, policies and procedures.
- Collaborated with cross-functional teams to launch technology-based projects that improved customer interactions, leveraging Oracle Cloud Planning, Salesforce Service Cloud, and Esker Order Management.
- Maintain customer satisfaction by leading the resolution of customer complaints and claims.
- Provide assistance to the Sales team in their revenue-generating efforts.
- Utilize a deep understanding of products, systems, and processes to provide valuable assistance to the team in handling their book of business.
- Fostered a culture of accountability among team members, prioritizing meeting the needs and exceeding the expectations of customers.
- Successfully manage a large portfolio of more than 100 custom Medical accounts alongside my responsibilities as a supervisor.
Customer Support Coordinator
Placon
Madison, WI
01.2007 - 01.2008
- Provided customer assistance in pricing inquiries, question resolution, and order placement.
- Facilitated communication of order changes to the production team.
- Ensured customers are up-to-date with vital information regarding modifications concerning their orders and shipping schedules.
- Prepared and shipped marketing samples to potential customers
- Demonstrated adaptability by cross-training to support fellow team members' responsibilities.
- Perform general clerical tasks, such as filing, proofreading, and providing backup assistance to the receptionist as needed.
Customer Service Representative
EVCO
DeForest, WI
01.1998 - 01.2004
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of product.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Communicated with other departments to resolve inquiries and relay resolutions to clients.
- Collaborate with the engineering department to get quotes for clients.
- Accompanied Sales team during customer visits.
Education
Finance -
Madison College
Madison, WI01.2010
Skills
- Account Management
- Proficient understanding Supply Chain
- Adaptable and Flexible
- Dynamic and Efficient Problem Solver
- Needs Assessment
- Customer Empathy
- Microsoft Office Suite, Oracle EBS, SalesForce CRM
- Esker Order Management, SAP Ariba, Orbit Reporting
Retailandhospitalityexperience
- Freelance Makeup Artist, Madison, WI, 01/01/05, 01/01/14
- Cash Office Specialist, Target, Sun Prairie, WI, 01/01/09, 01/01/10
- Cocktail Waitress, The Cannery Grill, Sun Prairie, WI, 01/01/09, 01/01/10
- Makeup Artist and Sales Associate, Boston Store, Madison, WI, 01/01/05, 01/01/07
Timeline
Customer Experience Supervisor
Placon
12.2020 - Current
Customer Support Coordinator
Placon
01.2007 - 01.2008
Customer Service Representative
EVCO
01.1998 - 01.2004
Finance -
Madison College
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