Lindsey Jennings
Wisconsin Rapids,WI
Summary
Highly-motivated, reliable employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a fulfilling, meaningful career, with room for advancement and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bank Teller
Prevail Bank
Wisconsin Rapids, WI
04.2024 - Current
- Welcomed customers and offered pleasant service during entire transaction.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner in person or over telephone.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Directed specific questions to appropriate branch personnel.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Maintained accurate records of all financial transactions.
- Maintained confidentiality of bank records and client information.
- Prepared official checks for customer and internal bank needs.
- Managed vault operations including balancing and inventory control.
- Counted currency, coins and checks received to prepare for deposit or shipment to Federal Reserve Bank.
- Handled safe deposit box access requests securely.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Continuously updated knowledge about banking products, services, policies and regulations.
SSA
USPS
Smackover, AR
07.2015 - 03.2024
- Distribution and sorting of incoming mail, handling customer transactions and complaints, making deposits, completing daily paperwork, completing the prep and dispatch of outgoing mail, completing stamp stock and supply inventory, completing monthly and quarterly retail inventory and drawer counts.
- Filled in during the absence of the Postmaster, completing time clock adjustments and submitting time cards for payroll, ordering supplies, entering invoices, verifying fuel card purchases, managing clerks, carriers, and routes.
- Completed filing and cleaning duties as needed.
- Occasionally cased and carried mail and worked in other office as needed.
- Volunteered to step into other management roles when there were vacancies.
- Completed extensive training and became a Certified On the Job Sales and Services Trainer.
- Traveled from office to office providing necessary training for newly hired employees.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Performed daily opening and closing procedures of the post office.
- Processed payments from customers using credit cards or other payment methods.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Led team safety meetings to address concerns or share updates on policies.
OIC Postmaster
USPS
Junction City, AR
05.2022 - 09.2022
- Voluntarily detailed within postal service during Postmaster's medical leave. I was able to step into this role because of my knowledge and growth within the organization.
- Efficiently overseeing the daily operation of a post office.
- Managing employees, creating employee schedules, inputting payroll and paid leave, ordering supplies, completing weekly, monthly and quarterly inventory, maintaining a yearly budget, evaluating routes, conducting safety observations, training new hires and retraining current employees.
- Accountable for all financial aspects of the office; monies, stamp stock, company credit cards and fuel cards, submit billing requisitions, schedule vehicle maintenance, etc.
- Increased office revenue by staying under yearly budget for supplies, expenses, and employee work hours and increasing sales and securing new customers.
- Increased employee morale by maintaining a safe and friendly work environment which in turn lowered the use of paid leave and need for grievances.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Communicated postal laws and regulations.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Inspected packages for proper postage and labeling before sending out mail items.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Prepared reports on operational activities for upper management review.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
Shift Manager
McDonalds
Fordyce, AR
09.2010 - 02.2011
- Provided prompt service by interacting with customers, taking orders accurately, and promptly delivering food and beverages.
- Effectively maintained accurate records of food safety protocols, shift operations, and daily administrative responsibilities.
- Recorded and organized invoices, deposits, inventory changes, and time clock modifications in the computer database.
- Helped complete training of new hires, ensuring they maintained a safe and sanitary work environment.
- Inspected work areas regularly for cleanliness and organization standards.
- Assisted the manager in reaching sales and revenue goals and reduced food and supply waste.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Assisted in resolving escalated customer service issues in a timely manner.
Assistant Manager
Missile Mart
Hampton, AR
02.2008 - 11.2009
- Working in a very fast-paced convenience store accurately completing several transactions per hour, interacting with customers, operating a cash register, stocking merchandise, preparing sandwiches, and maintaining a clean and safe environment for our customers.
- Required to complete shift, daily, and monthly paperwork, enter invoices, place orders, make deposits and count and replenish the safe, and complete monthly inventory, among other required tasks.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Bailey's
Fordyce, AR
01.2008 - 03.2008
- Customer service, money handling, cooking, cleaning, and stocking.
- Store opening and closing.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted inventory regularly to ensure adequate stock levels on shelves.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed other duties as assigned by management.
- Followed proper opening/closing procedures for cashier station security.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
O/N Stocker and Cashier
Wal-Mart
Sheridan, AR
12.2005 - 04.2006
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Ensured that all products were labeled properly before stocking the shelves.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Palletized merchandise for easy movement to sales floor locations.
- Organized storage areas for efficient use of space.
- Assisted in receiving, unloading, and verifying incoming shipments.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Managed time effectively to meet deadlines and maintain efficiency.
Education
Some college -
SAU Tech
01.2011
Skills
- Retail Sales
- Banking
- Data Entry
- Food Preparation
- Food Service
- Food Safety
- POS
- Computer Skills
- Cleaning Experience
- Cooking
- Management Experience
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Microsoft Access
- Microsoft Excel
- Microsoft Powerpoint
- Windows
- Payroll
- Customer service
- Cash handling
- Supervising experience
- Custodial experience
- Communication skills
- Math
- Leadership
- Time management
- Restaurant experience
- Basic math
- English
- Analysis skills
- Financial management
- Team development
- Hospitality
- Experience with children
- Administrative experience
- Organizational skills
- Typing
- Dispatching
- Office experience
- Social media management
- Negotiation
- Phone etiquette
- Customer support
- Computer literacy
- Working with people with autism
- Professionalism
- Staff Scheduling
- Strong Work Ethic
- Reliable
Certification
- CRC
- Driver's License
- OTJI Certificate (USPS)
- Time and Attendance Collection Certificate (USPS)
- Right-hand Driver certification (USPS)
Assessments
- General manager (hospitality), Proficient, 05/01/20, Solving group scheduling problems and reading and interpreting P&L statements
- Basic computer skills, Proficient, 02/01/24, Performing basic computer operations and troubleshooting common problems
- Office manager, Proficient, 05/01/20, Scheduling and budgeting
- Warehouse safety, Proficient, 03/01/24, Using safe practices in a warehouse setting
- Sales fit, Proficient, 03/01/24, Measures the traits that are important for success in sales positions
- Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 12/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Management & leadership skills: Impact & influence, Proficient, 12/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 11/01/21, Using basic scheduling and organizational skills in an office setting
- Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
- Front desk agent (hotel), Proficient, 03/01/24, Selecting hotel rooms based on requests and identifying errors in hotel data
- Sales skills, Proficient, 01/01/22, Influencing and negotiating with customers
- Medical terminology, Proficient, 11/01/21, Understanding and using medical terminology
- Medical receptionist skills, Proficient, 08/01/23, Managing physician schedules and maintaining accurate patient records
Accomplishments
- OJTI Instructor (USPS)
- Safety captain (USPS)
- Top retail associate (USPS)
References
References available upon request.
Timeline
Bank Teller
Prevail Bank
04.2024 - Current
OIC Postmaster
USPS
05.2022 - 09.2022
SSA
USPS
07.2015 - 03.2024
Shift Manager
McDonalds
09.2010 - 02.2011
Assistant Manager
Missile Mart
02.2008 - 11.2009
Cashier
Bailey's
01.2008 - 03.2008
O/N Stocker and Cashier
Wal-Mart
12.2005 - 04.2006
Some college -
SAU Tech
- CRC
- Driver's License
- OTJI Certificate (USPS)
- Time and Attendance Collection Certificate (USPS)
- Right-hand Driver certification (USPS)
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