Lindsey Johnson
Amarillo,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Management industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Diligent Manager with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, and loss prevention.
I have two years experience in office admin and payroll.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warranty Manager
Camping World
Amarillo, Tx.
04.2021 - 02.2023
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Developed and implemented procedures for processing warranty claims efficiently.
- Maintained records of all product warranties and associated documentation.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Coordinated with internal departments such as sales, marketing, finance, legal, engineering., on matters relating to warranties.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Braum's Ice Cream & Burger Restaurant
Amarillo, Tx.
11.2019 - 05.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Kitchen Manager
Texas Roadhouse
Amarillo, Tx.
10.2006 - 09.2018
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Received, organized and rotated paper goods and food ingredients.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Some College (No Degree) - Business Machine Repair
Amarillo College
Amarillo, TXSkills
- Stakeholder Management
- Team Management
- Employee Development
- Customer Service
- Attention to Detail
- Customer Relationship Management
- Professional and Courteous
- Positive Attitude
- Hiring and Training
- Multitasking
- Shift Scheduling
- Team Leadership
- Reliability
- Budget Management
- Human Resources Management
Affiliations
- Love going to the gym at least three times a week
- Love going fishing with my husband
- Love spending time with my family
- Love taking my kiddos to soccer practice and games
- Love taking the dogs for a walk
Certification
- TABC EXP. 02/02/2025
- Food Handlers EXP. 02/02/2025
References
References available upon request.
Timeline
Warranty Manager
Camping World
04.2021 - 02.2023
Assistant Manager
Braum's Ice Cream & Burger Restaurant
11.2019 - 05.2020
Kitchen Manager
Texas Roadhouse
10.2006 - 09.2018
Some College (No Degree) - Business Machine Repair
Amarillo College