Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Lindsey Johnson

Hewitt,TX

Summary

Dynamic Clinical Program Manager with extensive experience at San Marcos Treatment Center, excelling in patient care coordination and crisis intervention. Proven track record in enhancing operational efficiency and regulatory compliance while fostering high staff morale. Adept at staff training and quality assurance, ensuring exceptional clinical outcomes and a supportive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Program Manager

San Marcos Treatment Center
San Marcos, TX
01.2023 - 04.2025
  • Coordinated activities between multiple departments to ensure smooth operations of the clinical programs.
  • Collaborated with treatment team members to evaluate, develop, and deliver high-quality patient care.
  • Identified areas of improvement in current systems and policies and offered suggestions on how to improve them.
  • Enforced compliance with local, state, and federal healthcare regulations.
  • Managed patient care and clinic services and handled financial management, quality assurance, safety and risk management and facility maintenance.
  • Taught new-hire orientation classes on various job requirements, including verbal de-escalation, documentation, patient rounds, and patient safety.
  • Coordinated weekly work schedules for department employees.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.

Unit Coordinator

San Marcos Treatment Center
San Marcos, USA
12.2021 - 12.2022
  • Taught verbal de-escalation and provided hands-on training to new hires by demonstrating the skills required to professionally handle crisis situations.
  • Assisted in scheduling staff members in accordance with state licensing requirements.
  • Provided frequent updates on patient behaviors, and coordinated with the treatment team to alter staff responses needed to implement personalized treatment.
  • Created weekly activity schedules for the unit and gathered items necessary to facilitate such activities.
  • Bridged the communication gap between staff and senior leadership by encouraging open conversations, and following up on requests and needs.

Mental Health Associate

San Marcos Treatment Center
San Marcos, USA
04.2019 - 12.2021
  • Conducted patient rounds to ensure safety as often as identified in each patient's treatment plan, or more often when additional monitoring was indicated.
  • Completed all appropriate documentation each shift to ensure communication between co-workers and the treatment team.
  • Identified safety risks and corrected them myself when possible, and notified supervisors immediately when additional assistance was needed.
  • Worked with the team to teach and develop patients' life skills.
  • Facilitated hourly activities while modeling appropriate behavior, and aiding in conflict resolution as needed.
  • Managed patient behaviors and identified learning opportunities to support positive changes in behavior.

Operations Manager

Raising Cane's Chicken Fingers
Austin, USA
06.2018 - 11.2018
  • Monitored crewmember development by ensuring shift managers facilitate proper training during all shifts.
  • Assisted in creating a development plan for each Shift Manager to improve operations within the restaurant, as well as to train for promotions.
  • Improved crewmember retention by creating a fun and respectful work environment in which uniqueness and authenticity are celebrated and welcomed.
  • Created weekly schedules of crewmembers to ensure labor costs aligned with the need of the restaurant for maximum profitability.
  • Assisted in employee recruitment, hiring and interview processes.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conducted regular staff meetings to discuss operational issues, customer service, and safety.

Training Shift Manager

Raising Cane's Chicken Fingers
Lakeway, USA
02.2018 - 06.2018
  • Delegated work to staff, setting priorities and goals.
  • Used company-provided programs and tools to facilitate productive shifts, resulting in great customer service and strengthened working relationships with crewmembers.
  • Trained new shift managers on how to run high-performance shifts.
  • Monitored and maintained company standards in customer service by communicating the needs of the customer to the rest of the team.
  • Monitored labor costs, waste, and sales, resulting in a positive impact on business financials.

Education

Bachelor of Science - Psychology

Texas State University
San Marcos, TX,
05.2018

Skills

  • Team management
  • Patient care coordination
  • Quality assurance
  • Staff training
  • Crisis intervention
  • Operational efficiency
  • Regulatory compliance
  • Clinical documentation

Accomplishments

  • Service Excellence Award, 2023
  • Authored Unit-Specific Policies and Procedures Handbook
  • Verbal De-Escsalation Instructor, 2022-Current
  • New Restaurant Opening (Cooperate) Trainer, 2017

Certification

  • UHS Verbal De-Escalation
  • CPR

References

References available upon request.

Timeline

Clinical Program Manager

San Marcos Treatment Center
01.2023 - 04.2025

Unit Coordinator

San Marcos Treatment Center
12.2021 - 12.2022

Mental Health Associate

San Marcos Treatment Center
04.2019 - 12.2021

Operations Manager

Raising Cane's Chicken Fingers
06.2018 - 11.2018

Training Shift Manager

Raising Cane's Chicken Fingers
02.2018 - 06.2018

Bachelor of Science - Psychology

Texas State University

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