Lindsey Jordan
Pensacola,FL
Summary
Accomplished Lead Mortgage Underwriter at Navy Federal Credit Union with over 18 years of experience, adept in complex problem solving and critical thinking, enhanced loan processing efficiency by mentoring junior underwriters and streamlining underwriting guidelines. Demonstrated excellence in organizational management and member service, significantly contributing to team success and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Mortgage Underwriter
Navy Federal Credit Union
10.2021 - Current
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Worked closely with loan originators and processing team members to communicate errors and obtain missing information for current applications.
- Served as "Acting Underwriting Production Supervisor" in absence of Underwriting Production Supervisor and handled daily workflow/operations for underwriting team.
- Maintained current knowledge of all NFCU mortgage products and any changes to guidelines by NFCU, investor, or government agencies that impact the underwriting of mortgage loan products.
- Review VA Appraisals to ensure it meets lending purposes.
- Mentored Junior Underwriters and provided constructive feedback on their work.
Senior Mortgage Underwriter
Navy Federal Credit Union
12.2020 - 10.2021
- Approved or denied loans based on established criteria and underwriting guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Worked closely with Loan originators and processing team members to communicate errors and obtain missing information for current applications.
- Maintained current knowledge of all NFCU mortgage products and any changes to guidelines by NFCU, investor, or government agencies that impact the underwriting of mortgage loan products.
- Reviewed VA Appraisals to ensure sufficient collateral for lending purposes.
Review Team Mortgage Production Supervisor/Reviewer
Navy Federal Credit Union
06.2013 - 12.2020
- Created procedures, researched guidelines, and practices for consistency in review process.
- Reviewed loans to confirm set-up correctly, reviewed credit conditions, appraisal and title to ensure they follow guidelines set forth under VA, Conventional and Investor requirements.
- Assisted Business Operations Specialist in organizing the reviewer checklist and adding and updating links to facilitate use.
- Conducted file audits to ensure all errors were corrected before loan was closed so that it could be sold on the secondary market.
Floating Mortgage Production Supervisor
Navy Federal Credit Union
11.2012 - 06.2013
- Produced and managed follow-up reports for Assistant Manager and provided recommendations.
- Acted as Processing Assistant Manager during 2013 Leadership Conference.
- Analyzed individual, S-corporations, C-corporations, partnership returns and business financials of most complex nature for self-employed members for UW submission.
- Conducted audits between teams for upper management to ensure consistent processing procedures and make best practice recommendations.
Supervisor
Navy Federal Credit Union
09.2011 - 11.2012
- Handled member grievances and provided viable options for resolution of member complaints.
- Guided and coached employees to achieve their goals and objectives.
- Proactively directed my team, managed timelines, deadlines, and resources while leading, guiding and mentoring team members throughout the process.
- Supervised highly sensitive and confidential employee loan team to meet production goals.
- Interviewed potential team members.
Mortgage Production Supervisor
Navy Federal Credit Union
06.2008 - 09.2011
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures and job-specific tasks.
- Supervised mortgage process from application to closed status by ensuring loan was set-up correctly, reviewed credit conditions and title to ensure loans were processed and closed in accordance with regulations while building and maintaining relationships with employees and management.
- Analyzed tax returns of the most complex nature for self-employed members for UW submission.
Mortgage Loan Officer
Navy Federal Credit Union
04.2006 - 06.2008
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Education
Bachelor of Science - Accounting
Auburn University
Auburn, AL12.2021
Skills
- Active Listening
- Member Service
- Time Management
- Multi-tasking
- Complex Problem Solving
- Complex Decision Making
- REL Analytics
- Critical Thinking
- Organizational Management
- VA Appraisal Reviews
Certification
VA SAR: #023673
Million Dollar Loan Authority
Timeline
Lead Mortgage Underwriter
Navy Federal Credit Union
10.2021 - Current
Senior Mortgage Underwriter
Navy Federal Credit Union
12.2020 - 10.2021
Review Team Mortgage Production Supervisor/Reviewer
Navy Federal Credit Union
06.2013 - 12.2020
Floating Mortgage Production Supervisor
Navy Federal Credit Union
11.2012 - 06.2013
Supervisor
Navy Federal Credit Union
09.2011 - 11.2012
Mortgage Production Supervisor
Navy Federal Credit Union
06.2008 - 09.2011
Mortgage Loan Officer
Navy Federal Credit Union
04.2006 - 06.2008
Bachelor of Science - Accounting
Auburn University
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