Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Joshua

Lafayette,LA

Summary

  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
  • Can add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines
  • Trust worthy and energetic.

Overview

17
17
years of professional experience

Work History

Secretary for SSD and Workers Compensation

Neblett, Beard & Arsenault Attorneys at Law
Alexandria, LA
11.2022 - Current
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Scheduled meetings and sent invitations specifying time and location.
  • Created and updated spreadsheets to track and report data.
  • Managed multiple calendars and contacts using computer software.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.
  • Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
  • Updated patient information on computer system to maintain billing accuracy.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Processed incoming medical records requests.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Scanned paper records into digital format.
  • Assisted in developing processes for maintaining current information in patient's files.
  • Scanned and validated medical records for upload.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Tracked and processed release of information requests.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Drafted correspondence to clients and other attorneys.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Drafted discovery responses including interrogatories and requests for production of documents.
  • Maintained client files according to established protocols.
  • Advised clients on procedural matters related to their cases.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Interviewed clients and obtained vital case information to support associates.
  • Prepared clients for appointments, depositions and testimony.
  • Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
  • Scheduled and coordinated depositions, hearings, trials, and meetings.
  • Facilitated communication between attorneys, clients, witnesses, and court personnel.
  • Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
  • Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
  • Managed discovery process, including drafting discovery documents and coordinating document production.
  • Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  • Reviewed medical records to ensure accuracy and completeness.
  • Answered inquiries regarding the status of patient records or their availability.
  • Documented patient histories in accordance with established standards.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Adhered to HIPAA guidelines when handling protected health information.
  • Maintained accurate documentation of all activities related to medical records.
  • Collected, filed, scanned, and retrieved confidential patient information.

Pharmacy Technician

Don's Pharmasave
Marksville, LA
02.2011 - 08.2022
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Compiled customer demographic, allergy and medical history background.
  • Entered patient and medication information into Pioneer to generate prescription labels.

Loan Specialist

Advance America
Marksville, LA
02.2010 - 02.2011
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Performed daily maintenance of loan applicant database.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Tracked and managed new leads and followed up on referral business.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.

Customer Service Representative

AT&T Mobility
Lafayette, LA
05.2008 - 02.2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.

Education

Associate of Applied Science - Pharmacy Technology

Louisiana State University At Alexandria
Alexandria, LA
05.2012

Associate of Science - Criminal Justice

Louisiana State University At Eunice
Eunice, LA
05.2008

High School Diploma -

Avoyelles High School
Moreauville, LA
05.2004

Skills

  • Basic knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Office
  • Excellent typing skills
  • Decision making and problem solving
  • Pays excellent attention to detail
  • Ability to handle stressful situations and tight deadlines
  • Organized

Timeline

Secretary for SSD and Workers Compensation

Neblett, Beard & Arsenault Attorneys at Law
11.2022 - Current

Pharmacy Technician

Don's Pharmasave
02.2011 - 08.2022

Loan Specialist

Advance America
02.2010 - 02.2011

Customer Service Representative

AT&T Mobility
05.2008 - 02.2010

Associate of Applied Science - Pharmacy Technology

Louisiana State University At Alexandria

Associate of Science - Criminal Justice

Louisiana State University At Eunice

High School Diploma -

Avoyelles High School

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Lindsey Joshua