Lindsey Joshua
Lafayette ,LA
Summary
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
- Can add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines
- Trust worthy and energetic.
Overview
18
18
years of professional experience
Work History
Paralegal
Broussard, David & Moroux
07.2025 - Current
- Managed case files and documentation for litigation and research purposes.
- Conducted legal research to support attorneys in case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulations and accuracy.
- Coordinated communication between clients, courts, and opposing counsel to facilitate case progress.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Streamlined workflow by implementing new document management system, reducing time spent on file retrieval.
- Implemented process improvements that enhanced workflow efficiency within the legal team.
- Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Collaborated with attorneys to develop strategies for each case.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Produced legal documents such as briefs, pleadings and appeals.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated pertinent information to clients via phone, email, and mail.
- Reduced case resolution times by effectively supporting negotiation and settlement processes.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Conferred with clients and other involved parties to gather and track case information.
Secretary for SSD and Workers Compensation
Neblett, Beard & Arsenault Attorneys at Law
11.2022 - 07.2025
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Scheduled meetings and sent invitations specifying time and location.
- Created and updated spreadsheets to track and report data.
- Managed multiple calendars and contacts using computer software.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized client calendars, prepared mailings and handled high call volumes.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Updated patient information on computer system to maintain billing accuracy.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Pharmacy Technician
Don's Pharmasave
02.2011 - 08.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Compiled customer demographic, allergy and medical history background.
- Entered patient and medication information into Pioneer to generate prescription labels.
Loan Specialist
Advance America
02.2010 - 02.2011
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Performed daily maintenance of loan applicant database.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Tracked and managed new leads and followed up on referral business.
- Approved loan within specified limits or referred to appropriate approval level.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
Customer Service Representative
AT&T Mobility
05.2008 - 02.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Organized client contracts, records and reports to strengthen traceability.
Education
Associate of Applied Science - Pharmacy Technology
Louisiana State University At Alexandria
Alexandria, LA05.2012
Associate of Science - Criminal Justice
Louisiana State University At Eunice
Eunice, LA05.2008
High School Diploma -
Avoyelles High School
Moreauville, LA05.2004
Skills
- Basic knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Office
- Excellent typing skills
- Decision making and problem solving
- Pays excellent attention to detail
- Ability to handle stressful situations and tight deadlines
- Organized
Education and Training
other,other,other
Timeline
Paralegal
Broussard, David & Moroux
07.2025 - Current
Secretary for SSD and Workers Compensation
Neblett, Beard & Arsenault Attorneys at Law
11.2022 - 07.2025
Pharmacy Technician
Don's Pharmasave
02.2011 - 08.2022
Loan Specialist
Advance America
02.2010 - 02.2011
Customer Service Representative
AT&T Mobility
05.2008 - 02.2010
Associate of Applied Science - Pharmacy Technology
Louisiana State University At Alexandria
Associate of Science - Criminal Justice
Louisiana State University At Eunice
High School Diploma -
Avoyelles High School