Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Kelley

Los Banos,CA

Summary

Seeking a position with a reputable company that offers an opportunity for growth and encourages professional development.

Overview

4
4
years of professional experience

Work History

Sales Associate

TJX Companies, Marshalls
08.2020 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Front Desk Agent

Best Western Hotel
01.2024 - 03.2024
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Clinic Concierge

Aegis Treatment Center
09.2022 - 08.2023
  • Greeted patients professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Remained calm, rational, and mindful to think critically and problem solve during stressful situations
  • Gathered information, identified, and implemented resolution, follow-up, logged and filed incident report to successfully manage complaints.
  • Interacted assertively but non-confrontationally with disorderly person(s) and general public
  • Developed network relationships with industry professionals to enhance community awareness and promote services

Education

Merced College
Los Banos, CA

High School Diploma -

George Christian High School
Dos Palos, CA

Skills

Verbal and Written Communication

  • Teamwork and Collaboration
  • CPR Certified
  • POS System Operations
  • Customer Service
  • Sales Goal Attainment
  • Persuasive Selling
  • Time Management
  • Flexible and Adaptable
  • Self-Motivated
  • Good Listening Skills
  • Kind and Empathetic
  • Crisis Situations
  • Incident Reporting
  • Attentive and Observant
  • Conflict Resolution
  • Building and Perimeter Patrols
  • Guest Relations
  • Record Keeping
  • Reservation Management

Timeline

Front Desk Agent

Best Western Hotel
01.2024 - 03.2024

Clinic Concierge

Aegis Treatment Center
09.2022 - 08.2023

Sales Associate

TJX Companies, Marshalls
08.2020 - Current

Merced College

High School Diploma -

George Christian High School
Lindsey Kelley