Lindsey Kelley
Los Banos,CA
Summary
Seeking a position with a reputable company that offers an opportunity for growth and encourages professional development.
Overview
4
4
years of professional experience
Work History
Sales Associate
TJX Companies, Marshalls
08.2020 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Front Desk Agent
Best Western Hotel
01.2024 - 03.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Clinic Concierge
Aegis Treatment Center
09.2022 - 08.2023
- Greeted patients professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Conducted regular patrols of key areas to spot and control security concerns.
- Remained calm, rational, and mindful to think critically and problem solve during stressful situations
- Gathered information, identified, and implemented resolution, follow-up, logged and filed incident report to successfully manage complaints.
- Interacted assertively but non-confrontationally with disorderly person(s) and general public
- Developed network relationships with industry professionals to enhance community awareness and promote services
Education
Merced College
Los Banos, CAHigh School Diploma -
George Christian High School
Dos Palos, CASkills
Verbal and Written Communication
- Teamwork and Collaboration
- CPR Certified
- POS System Operations
- Customer Service
- Sales Goal Attainment
- Persuasive Selling
- Time Management
- Flexible and Adaptable
- Self-Motivated
- Good Listening Skills
- Kind and Empathetic
- Crisis Situations
- Incident Reporting
- Attentive and Observant
- Conflict Resolution
- Building and Perimeter Patrols
- Guest Relations
- Record Keeping
- Reservation Management
Timeline
Front Desk Agent
Best Western Hotel
01.2024 - 03.2024
Clinic Concierge
Aegis Treatment Center
09.2022 - 08.2023
Sales Associate
TJX Companies, Marshalls
08.2020 - Current
Merced College
High School Diploma -
George Christian High School