Lindsey Kiker
Port Neches,TX
Summary
Results-Oriented Office Manager eager to bring strong administrative skills to a growing company in need of top level support. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention. Excellent at fostering team productivity, organizational profitability and operational efficiency.
Overview
12
12
years of professional experience
Work History
Estimator & Parts Manager
Carstar Auto Body
04.2021 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Worked with customers and insurance companies to obtain payments.
- Checked quality of all work to maintain customer satisfaction
- Prepared logs on each repair and maintained customer records for each job.
- Trained new employees on administrative procedures, company policies and performance standards.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Received and logged incoming parts orders.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Office Manager
Tate & Co. Collision Repair
08.2018 - 02.2021
- Managed all aspects of daily operations, production, front office, and vendor/customer/employee relations.
- Prepared auto body estimates [using CCC one pathways estimating software]
- Ordered all parts to include OEM, aftermarket, and recycled assemblies insuring optimal savings by comparing/negotiating vendor prices.
- Worked with insurance companies, independent appraisers and fleet companies, to obtain authorizations, payments, and update customers on repair status.
- Established relationships with automotive industry vendors for subcontracting mechanical repair, glass repair, upholstery repair, and vinyl decal installation.
- Performed payroll, tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Maintained computer and physical filing systems. Updated employee paperwork and records.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Assistant Warranty Administrator
Twin City Motors
09.2017 - 08.2018
Sales Representative
Twin City Motors
02.2016 - 09.2017
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Responded to inquiries from potential customers via email and telephone. Booked appointments and oversaw customer demonstrations and test drives.
- Completed sales certification for Nissan and Honda automobiles to provide accurate detailed information regarding operation of standard and optional vehicle features.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Front Office Administrator
Precision Tune Auto Care
04.2013 - 02.2016
- Greeted customers, and routinely answered questions regarding services and pricing
- Answered incoming and outgoing calls on multi-line system while recording accurate messages.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Received and logged incoming parts orders
Education
High School Diploma -
Nederland High School
Nederland, TX05.2008
Skills
- Efficient multi-tasker
- Advanced computer proficiency
- Courteous, professional demeanor
- Highly dependable
- Articulate and well-spoken
- Exceptional organization
- Committed team player
- Works well under pressure
- Excellent communication skills
- Estimating expertise
- P&L management
- Collision repair proficiency
- Administrative management
- Problem-solving
- Customer service management
- Management team building
- Payroll administration and timekeeping
Timeline
Estimator & Parts Manager
Carstar Auto Body
04.2021 - Current
Office Manager
Tate & Co. Collision Repair
08.2018 - 02.2021
Assistant Warranty Administrator
Twin City Motors
09.2017 - 08.2018
Sales Representative
Twin City Motors
02.2016 - 09.2017
Front Office Administrator
Precision Tune Auto Care
04.2013 - 02.2016
High School Diploma -
Nederland High School
Technical Skills
- Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
- Quickbooks Software
- CCC One
- Entegral
- OPS Trax
- Parts Trader
- Payroll Processing
- Accounts Payable/Receivable
- Reconciling Accounts
- Data Entry
- Research and Data Analysis
- Invoicing
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