Lindsey Krenz
Waupun,WI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operation Expert
Elevance Health
12.2019 - Current
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Reduced costs for the organization by identifying areas of waste and implementing cost-saving measures.
- Enhanced team productivity with effective communication and collaboration strategies.
- Optimized resource allocation, ensuring projects were completed on time and within budget.
- Monitored key performance indicators, taking corrective actions when necessary to achieve targets.
- Provided training and mentorship to junior staff members, contributing to overall team success.
Customer Service Representative
Elevance Health
04.2014 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Beaver Dam High School
Beaver Dam, WI06.2003
Skills
- Operational Efficiency
- Process Improvement
- Change Management
- Quality Assurance
- Team Leadership
- Customer Service
Timeline
Operation Expert
Elevance Health
12.2019 - Current
Customer Service Representative
Elevance Health
04.2014 - 12.2019
High School Diploma -
Beaver Dam High School