Lindsey-Kristen Brooke Jacobs
Culpeper,VA
Summary
Motivated Store Manager with a strong focus on quality, adept at establishing clear guidelines and targeted goals to enhance revenue growth, team efficiency, and customer loyalty. Expertise in recruiting, hiring, training, and motivating high-performing teams to consistently exceed objectives and goals. Proven track record as a motivational leader and strategic planner, with strong analytical problem-solving skills in retail environments.
Overview
19
19
years of professional experience
Work History
Store Manager
The Home Depot
Woodbridge, Virginia
03.2019 - Current
- Managed daily operations and staff scheduling for retail store.
- Trained and supervised team members on customer service standards.
- Coordinated merchandising and promotional displays to enhance sales.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance evaluations for staff development.
- Resolved customer inquiries and complaints efficiently and professionally.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Store Manager
The Home Depot
Ashburn, Virginia
04.2008 - 04.2015
- Supervised daily operations to ensure efficient store management.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels using point-of-sale systems for accuracy.
- Resolved customer complaints quickly to maintain satisfaction levels.
- Conducted regular audits to ensure compliance with store policies.
- Implemented best practices for visual merchandising throughout the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Department Supervisor
The Home Depot
Warrenton, Virginia
04.2006 - 03.2008
- Supervised daily operations of department to ensure compliance with company standards.
- Trained and mentored team members on product knowledge and customer service skills.
- Managed inventory levels to maintain stock availability for customers.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Collaborated with management to develop training programs for new hires.
- Conducted regular audits of department processes to maintain efficiency and safety standards.
- Trained employees on new processes or procedures as needed.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Facilitated communication between management, staff, and customers.
- Put together store's large displays.
- Organized special events or meetings related to the department's activities.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Established goals for each team member and monitored progress towards those objectives.
- Analyzed data to identify areas of improvement within the department.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05-2004
Associates Degree -
Lord Fairfax Community College
Warrenton, VA05-2002
Skills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Sales strategy
- Retail operations
- Team building
- Relationship building
- Problem solving
- Operational efficiency
- Retail merchandise quality standards
Timeline
Store Manager
The Home Depot
03.2019 - Current
Assistant Store Manager
The Home Depot
04.2008 - 04.2015
Department Supervisor
The Home Depot
04.2006 - 03.2008
Bachelor of Arts - Psychology
University of Tennessee
Associates Degree -
Lord Fairfax Community College
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