Summary
Overview
Work History
Education
Timeline
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Lindsey Labbe

Miami,FL

Summary

Skilled leader, critical thinker and problem solver. Highly organized, detail oriented, priority driven. Ability to adapt in a dynamic work environment. Learns quickly, demonstrated ability to handle internal and external customers with proficiency and professionalism. Excellent written and verbal communication skills and the ability to provide excellent customer service. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

11
11
years of professional experience

Work History

Intake and Eligibility Specialist/Case Management

Tidal Basin
08.2021 - 09.2023
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Processed and certified documents for accuracy and compliance with government regulations for over 50 cases daily.
  • Followed guidelines when reviewing applicant data to determine eligibility for assistance.
  • Ensured applications are complete for program review (forms completed correctly and all required documents are accurate).
  • Assisted clients with accurate eligibility form, application and document completion.
  • Made initial eligibility determinations based on individual program requirements.
  • Provide excellent customer service to program participants and accurately respond to inquiries about the program.
  • Navigated multiple spreadsheets simultaneously.
  • Assisted with other programs as requested.
  • Reviewed and researched applications for potential fraud.
  • Interviewed applicants and explained scope of different available benefits.
  • Devised and implemented strategies to streamline eligibility verification processes.
  • Assessed clients' needs and determined eligibility for intake services
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment

Case Manager

Urban Behavioral Healthcare
06.2017 - 03.2020
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Placement of Clients into treatment programs, seek resources for clients, delivered specific services targeted towards reunification program of placing clients in a stable home environment / housing that would enable them to sustain reintegrating clients into the community while assuring quality treatment and therapy for mental issues.
  • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care.
  • Assist in obtaining TANF, SNAP, Medicaid, Social Security. Assess between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors to help children who face disabilities, abuse, or poverty.
  • Maintain case history records and prepare reports for over 20 cases daily.
  • Counsel parents with child rearing problems, interviewing child and family to determine whether further action is required.
  • Serve as liaisons for all court proceedings.

Intensive Foster Care Reunification Specialist

Kingston Healthcare
06.2015 - 03.2017
  • Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care.
  • Interview 3 clients daily, individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
  • Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.
  • Maintain case history records and prepare reports. Counsel parents with child rearing problems, interviewing child and family to determine whether further action is required.
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community
  • Evaluated treatment plans against individual goals and healthcare standards

Legal Assistant

Rubenstein Law
02.2013 - 03.2015
  • Organized documents to manage paper and electronic filing systems of clients.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Interviewed clients to obtain information relevant to cases.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

Education

Bachelor of Science - Psychology

Florida International University
Miami, FL
2018

Associate of Science -

Florida International University
Miami, FL
2015

Timeline

Intake and Eligibility Specialist/Case Management

Tidal Basin
08.2021 - 09.2023

Case Manager

Urban Behavioral Healthcare
06.2017 - 03.2020

Intensive Foster Care Reunification Specialist

Kingston Healthcare
06.2015 - 03.2017

Legal Assistant

Rubenstein Law
02.2013 - 03.2015

Bachelor of Science - Psychology

Florida International University

Associate of Science -

Florida International University

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Lindsey Labbe