Polite and attentive professional possessing excellent clerical and team support abilities. Committed to satisfying customer needs and meeting office demands. Offers excellent customer service, organization and time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Instructional Assistant
St Mary's Catholic Primary School
Rockledge, FL
11.2023 - Current
Monitored student progress and provided feedback to teachers regarding student achievement.
Implemented behavior management strategies designed by the teacher or behavioral specialist.
Assisted teachers in developing lesson plans and instructional materials.
Developed positive relationships with students, parents, colleagues, administrators, and community partners.
Supported classroom teachers by supervising students during lunch and recess periods or field trips.
Facilitated small group instruction for targeted skill development.
Distributed textbooks, workbooks, papers, and pencils to students.
Provided classroom support throughout planned instruction and individual lessons.
Cleaned and organized classrooms, materials, and supplies.
Substitute Teacher K-6
Brevard Public Schools
Rockledge, FL
08.2022 - 11.2023
Provided feedback on assignments or projects given by the regular teacher.
Created an environment conducive to learning while managing challenging behaviors.
Provided instruction and guidance to students in the absence of a regular teacher.
Maintained accurate records of student performance, attendance and behavior.
Direct Store Delivery Driver
Makoto Dressing Inc.
Rockledge, FL
01.2013 - 03.2021
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Ensured accurate completion of all paperwork associated with deliveries.
Adhered to all applicable traffic laws while driving delivery vehicle.
Monitored fuel level throughout shift and refueled when necessary.
Verified accuracy of items loaded onto truck against shipping documents.
Assisted warehouse personnel in packing orders when necessary.
Provided excellent customer service by answering inquiries about products or services being delivered.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Maintained accurate records of goods delivered and collected payments as required.
Cashier
Publix Super Markets Inc
Rockledge, FL
05.2010 - 08.2016
Conducted price checks for special orders or discounts as requested by customers.
Answered customer inquiries regarding store policies and procedures.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Followed company security procedures for handling large sums of money.
Ensured compliance with all safety regulations within the store environment.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Resolved customer complaints professionally in accordance with company policy.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Office Assistant
Makoto Dressing Inc.
Rockledge, FL
10.2012 - 04.2013
Maintained an organized filing system of paper documents and electronic files.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Greeted visitors in a professional manner and provided assistance when necessary.
Assisted in onboarding new employees by providing orientation materials and training resources.
Performed data entry tasks into various computer systems accurately and efficiently.
Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Maintained confidentiality of sensitive information and documents.
Education
High School Diploma -
Viera High School
Viera, FL
05-2010
Associate of Arts - Medical Billing And Coding Program
Eastern Florida State College
Cocoa, FL
Skills
Data Entry
Customer Service
Call handling
Clerical Support
File Maintenance
Administrative Support
Positive Attitude
Professional and mature
Certification
CPR Certification
Substitute Teaching Certificate
Timeline
Instructional Assistant
St Mary's Catholic Primary School
11.2023 - Current
Substitute Teacher K-6
Brevard Public Schools
08.2022 - 11.2023
Direct Store Delivery Driver
Makoto Dressing Inc.
01.2013 - 03.2021
Office Assistant
Makoto Dressing Inc.
10.2012 - 04.2013
Cashier
Publix Super Markets Inc
05.2010 - 08.2016
High School Diploma -
Viera High School
Associate of Arts - Medical Billing And Coding Program
Eastern Florida State College
CPR Certification
Substitute Teaching Certificate
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