Lindsey Lawson

• Displayed strong work ethics and winning customer service skills with enthusiasm and promoted excellent service to customers, whilst building strong rapport to gain returning customers, and or companies.

• Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.

• Promoted to senior server after demonstrating reliability, speed, and leadership in a fast‑paced, high‑volume pub and restaurant environment.
• Maintained calm, attentive service during peak shifts, consistently meeting customer needs and managing organized chaos without becoming overwhelmed.

• Collaborated with faculty to develop curriculum that aligns with industry trends and standards.
• Delivered comprehensive Nail Technology training to diverse age groups, accommodating up to 12 learners.
• Conducted preparatory assessments for DOPL certification and licensing.

• Converted inquiries into enrollments using warm‑sales techniques and strong customer service, consistently bringing in new students and growing program participation.

Converted inquiries into enrollments using warm‑sales techniques and strong customer service, driving program growth.

• Provided personalized hair and skin consultations to enhance client satisfaction.
• Performed a variety of hair styling techniques, including cutting, coloring, and treatments.
• Maintained cleanliness and organization of salon tools and workstations to ensure safety.
• Assisted clients with product selection, promoting retail sales and client loyalty.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.

• Managed forklift operations to transport products with safety and efficiency.
• Packaged and labeled products accurately for shipment.
• Maintained inventory accuracy through regular cycle counts.
• Collaborated with team members to optimize workflow and productivity.
• Identified and reported safety hazards to ensure compliance.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.

• Operated delivery tracking systems to ensure accurate package routing and timely deliveries.
• Assisted in sorting and organizing packages for outgoing shipments, optimizing workflow processes.
• Conducted routine inspections of delivery vehicles to ensure compliance with safety regulations.
• Implemented strategies to reduce delays in package processing and improve customer satisfaction.

Optimized billing processes, resulting in an 85% rise in payment collection.

Coordinated appointment schedules, organized patient documentation, and handled overdue account collections.

Provided executive support to COO and assisted therapists

Resolved billing and insurance issues, enhancing patient satisfaction

Led team to achieve organizational goals.

• Coordinated patient scheduling to optimize therapy sessions and enhance client experience.
• Streamlined communication processes between therapists and administrative staff, improving workflow efficiency.
• Developed and maintained filing systems for patient records and documentation compliance.
• Implemented office protocols that improved operational efficiency and patient satisfaction.
• Trained new administrative staff on office procedures and software systems.

• Directed team to enhance operational efficiency in daily tanning services.
• Developed training programs for staff to enhance customer service skills.
• Implemented inventory management system to streamline product replenishment.
• Analyzed customer feedback to improve service offerings and client satisfaction.
• Managed daily salon operations to ensure seamless customer experiences.
• Trained and mentored staff on service techniques and product knowledge.
• Ensured compliance with health and safety regulations in all salon activities.
• Maintained general appointment calendar and set shift schedules.

• Trained new staff on menu knowledge and service protocols.
• Developed onboarding materials to enhance training efficiency.
• Provided exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food delivery.
• Assisted in training new servers on restaurant procedures.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Oversaw counter operations to maintain seamless customer service.
• Oversaw a team of 2 to 6 associates, ensuring effective training and mentorship.
• Devised strategies to elevate product presence and foster customer involvement.
• Ensured inventory precision through systematic stock audits.

• Coordinated executive schedules and managed calendar appointments to optimize time management.
• Assisted in preparing meeting agendas and taking detailed minutes for various stakeholders.
• Developed efficient filing systems to enhance document retrieval and organization.
• Liaised with clients and vendors, ensuring clear communication and timely responses.

• Coordinated daily office activities to enhance operational efficiency and communication.
• Optimized time management by coordinating meetings and schedules for team members.
• Enhanced clarity and professionalism by aiding in report and presentation preparation.
• Maintained filing systems and electronic records, improving document retrieval efficiency.

• Resolved customer inquiries and issues through effective communication and problem-solving skills.
• Assisted customers in navigating account management tools to enhance user experience.
• Provided detailed product information to support customer decision-making and satisfaction.
• Collaborated with team members to streamline processes and improve service delivery.