Lindsey Lawton
Plano,USA
Summary
Knowledgeable team leader with supervisor, networking, administrative, and all around problem-solving skills. My technical background and ability to problem-solve and finish the task correctly and efficiently the first time makes me always interested in taking on new tasks. I am looking to pursue my career and continue to lead myself and others to solve problems efficiently and create solutions for customer-facing scenarios.
Overview
21
21
years of professional experience
Work History
Staff Endpoint Security Engineer Focused Services
Palo Alto Networks
10.2022 - Current
- Mentored junior engineers, fostering a culture of continuous improvement in security practices and methodologies.
- Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
- Work with high profile accounts to ensure stability and confidence in the product
- Help develop get well plans for accounts that might be in trouble or need an extra hand
- Develop training/tools for the internal teams to help proactively stop cases
Sr Endpoint Engineer
Palo Alto Networks
11.2016 - Current
- Responsible for tickets with configuration issues, P0 network outages, migration assistance. Able to work in fast paced ever changing environments.
- Manage escalations, responsible for creating bug reports with JIRA, in-house wiki (confluence) and solution database maintenance
- Work directly with Product Management, Engineers and Development teams to ensure the customers are receiving the highest level of support
- Collaborate daily with sales engineers and other teams to ensure swift quick fixes
- Well versed in MSSQL including DB maintenance
- Great experience with Unix/Linux/Macos/Windows systems from deployment to troubleshooting
- Familiar with endpoint solutions such as McAfee,Crowdstrike and Trend Micro
- Apache server configuration and troubleshooting for customer appliances
- High level understand of networking – SSLVPN, IPSEC , Routing and more
- Very familiar with RDP/Terminal Services/Citrix integration and troubleshooting
- Handle tickets for covering installation, configuration and troubleshooting of the Spam and SSL-VPN product lines.
- Manage/supervise pod of 5 people. Responsible for handing enterprise calls and tickets.
Tier 3 Technical Support Engineer/ SSL-VPN Lead Technician
Barracuda Networks
03.2011 - 11.2016
- Handle tickets for covering installation, configuration and troubleshooting of the Spam and SSL-VPN product lines.
- Manage escalations, responsible for creating bug reports with JIRA, in-house wiki and solution database maintenance
- Collaborate directly with Product Management, Engineers and Development teams to ensure the customers are receiving the highest level of support
- Support Spam and Virus Firewall
- Integrated and maintained and the LDAP and Active Directory infrastructure.
- MySQL database maintenance and troubleshooting
- Hyper-visor installation and deployment on HyperV and Vmware/ESXI 4-5
- Apache server configuration and troubleshooting for customer appliances
- Install,maintain/debug IPSec, PPTP and OpenVPN protocol solutions
- RDP/Terminal Services integration, troubleshooting (Citrix, MS RDP, VNC, Sharepoint)
- Manage/supervise pod of 5 people. Responsible for handing enterprise calls and tickets.
Dairy Lead Supervisor
BJ's Wholesale Club
07.2004 - 03.2011
- Collaborated with vendors to ensure order accuracy
- Supervised employees on a daily basis and ensured environment met company regulations
- Responsible for maintaining constant inventory
Education
Associates in Applied Science - Computer Information Systems
Cayuga County Community College
01.2008
Skills
- SSL protocols and technology including certificate generation, installation and debugging
- Familiar with various Linux distributions including RHEL, CentOS and Debian
- Familiar with BASH commands, including log parsing techniques
- Experience with Apache web server configuration and deployment
- Previous experience with a supervisor position
- Able to adapt to change quickly and efficiently
- Security compliance auditing
- Cloud security proficiency
- Identity and Access management
- Firewall configuration and management
- Application security
- Mobile device security
- Physical security measures
- Developing security plans
- Teamwork and collaboration
- IP addressing and subnetting
- Firewall installation
- Problem-solving
- Time management
- Attention to detail
Languages
English
Full Professional
Timeline
Staff Endpoint Security Engineer Focused Services
Palo Alto Networks
10.2022 - Current
Sr Endpoint Engineer
Palo Alto Networks
11.2016 - Current
Tier 3 Technical Support Engineer/ SSL-VPN Lead Technician
Barracuda Networks
03.2011 - 11.2016
Dairy Lead Supervisor
BJ's Wholesale Club
07.2004 - 03.2011
Associates in Applied Science - Computer Information Systems
Cayuga County Community College
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