Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lindsey Lawton

Plano,USA

Summary

Knowledgeable team leader with supervisor, networking, administrative, and all around problem-solving skills. My technical background and ability to problem-solve and finish the task correctly and efficiently the first time makes me always interested in taking on new tasks. I am looking to pursue my career and continue to lead myself and others to solve problems efficiently and create solutions for customer-facing scenarios.

Overview

21
21
years of professional experience

Work History

Staff Endpoint Security Engineer Focused Services

Palo Alto Networks
10.2022 - Current
  • Mentored junior engineers, fostering a culture of continuous improvement in security practices and methodologies.
  • Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
  • Work with high profile accounts to ensure stability and confidence in the product
  • Help develop get well plans for accounts that might be in trouble or need an extra hand
  • Develop training/tools for the internal teams to help proactively stop cases

Sr Endpoint Engineer

Palo Alto Networks
11.2016 - Current
  • Responsible for tickets with configuration issues, P0 network outages, migration assistance. Able to work in fast paced ever changing environments.
  • Manage escalations, responsible for creating bug reports with JIRA, in-house wiki (confluence) and solution database maintenance
  • Work directly with Product Management, Engineers and Development teams to ensure the customers are receiving the highest level of support
  • Collaborate daily with sales engineers and other teams to ensure swift quick fixes
  • Well versed in MSSQL including DB maintenance
  • Great experience with Unix/Linux/Macos/Windows systems from deployment to troubleshooting
  • Familiar with endpoint solutions such as McAfee,Crowdstrike and Trend Micro
  • Apache server configuration and troubleshooting for customer appliances
  • High level understand of networking – SSLVPN, IPSEC , Routing and more
  • Very familiar with RDP/Terminal Services/Citrix integration and troubleshooting
  • Handle tickets for covering installation, configuration and troubleshooting of the Spam and SSL-VPN product lines.
  • Manage/supervise pod of 5 people. Responsible for handing enterprise calls and tickets.

Tier 3 Technical Support Engineer/ SSL-VPN Lead Technician

Barracuda Networks
03.2011 - 11.2016
  • Handle tickets for covering installation, configuration and troubleshooting of the Spam and SSL-VPN product lines.
  • Manage escalations, responsible for creating bug reports with JIRA, in-house wiki and solution database maintenance
  • Collaborate directly with Product Management, Engineers and Development teams to ensure the customers are receiving the highest level of support
  • Support Spam and Virus Firewall
  • Integrated and maintained and the LDAP and Active Directory infrastructure.
  • MySQL database maintenance and troubleshooting
  • Hyper-visor installation and deployment on HyperV and Vmware/ESXI 4-5
  • Apache server configuration and troubleshooting for customer appliances
  • Install,maintain/debug IPSec, PPTP and OpenVPN protocol solutions
  • RDP/Terminal Services integration, troubleshooting (Citrix, MS RDP, VNC, Sharepoint)
  • Manage/supervise pod of 5 people. Responsible for handing enterprise calls and tickets.

Dairy Lead Supervisor

BJ's Wholesale Club
07.2004 - 03.2011
  • Collaborated with vendors to ensure order accuracy
  • Supervised employees on a daily basis and ensured environment met company regulations
  • Responsible for maintaining constant inventory

Education

Associates in Applied Science - Computer Information Systems

Cayuga County Community College
01.2008

Skills

  • SSL protocols and technology including certificate generation, installation and debugging
  • Familiar with various Linux distributions including RHEL, CentOS and Debian
  • Familiar with BASH commands, including log parsing techniques
  • Experience with Apache web server configuration and deployment
  • Previous experience with a supervisor position
  • Able to adapt to change quickly and efficiently
  • Security compliance auditing
  • Cloud security proficiency
  • Identity and Access management
  • Firewall configuration and management

  • Application security
  • Mobile device security
  • Physical security measures
  • Developing security plans
  • Teamwork and collaboration
  • IP addressing and subnetting
  • Firewall installation
  • Problem-solving
  • Time management
  • Attention to detail

Languages

English
Full Professional

Timeline

Staff Endpoint Security Engineer Focused Services

Palo Alto Networks
10.2022 - Current

Sr Endpoint Engineer

Palo Alto Networks
11.2016 - Current

Tier 3 Technical Support Engineer/ SSL-VPN Lead Technician

Barracuda Networks
03.2011 - 11.2016

Dairy Lead Supervisor

BJ's Wholesale Club
07.2004 - 03.2011

Associates in Applied Science - Computer Information Systems

Cayuga County Community College
Lindsey Lawton