Lindsey Lemen
Conroe,TX
Summary
Detail-oriented retail professional with 5+ years of experience in customer service and operations, adept at identifying suspicious activity, enforcing security protocols, and minimizing loss. Proven ability to collaborate with teams, resolve conflicts, and maintain compliance with company policies. Aiming to utilize observational skills and risk mitigation expertise in a Loss Prevention role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
H-E-B
08.2023 - Current
- Engaged with 100+ customers daily to assess service needs and provide effective and available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Prevented theft of merchandise from store.
- Recognized and responded to scams associated with fake coupons and refund fraud.
- Collaborated effectively with team to resolve challenges presented by leaders.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Analyzed trends in customer feedback data to identify areas for improvement within internal processes.
- Served as supplementary support in cashier, self-checkout partner, gas station attendant, and bagger roles when necessary.
Cashier
H-E-B
03.2020 - 08.2023
- Greeted customers and responded promptly to customer needs.
- Oversaw high-risk areas, such as self-checkout systems.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels for over 5 years.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service Assistant
H-E-B
09.2019 - 03.2020
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12-2025
Associate of Science - Criminal Justice
Lone Star College
Houston, TX12-2023
Skills
- Customer service
- Staff training and development
- Strong leadership
- Theft prevention and deterrence
- Incident documentation
- Conflict de-escalation
- Problem-solving
- Time management
- Operational improvements
- Efficient workflow management
- Dependable
Certification
TABC Certification
Timeline
Assistant Service Manager
H-E-B
08.2023 - Current
Cashier
H-E-B
03.2020 - 08.2023
Customer Service Assistant
H-E-B
09.2019 - 03.2020
Bachelor of Science - Criminal Justice
Sam Houston State University
Associate of Science - Criminal Justice
Lone Star College
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