Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lindsey Liikala

Cuyahoga Falls,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated [Industry] customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Lowes Home Improvement
Green, Ohio
05.2018 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Described product highlights and benefits to help guide purchasing decisions.

Laboratory Technician

Holzer Health System Hospital
Gallipolis, OH
10.2021 - 05.2022
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Documented information by maintaining daily logs and equipment record books.
  • Trained new associates in laboratory procedures and standards.
  • Collected and performed analytical testing on in-process product.
  • Prepared and assured accuracy of standards and reagents needed for analyses.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
  • Steered process development experiments in lab and supported scale up processes.
  • Functioned as primary data generator to record and calculate data and sign assay sheets.
  • Processed patient specimens according to priority and documented results.
  • Tracked collected specimens by initialing, dating and noting times of collection.

Patient Transport Attendant

Summa Akron City Hospital
Akron, OH
09.2019 - 02.2020
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Comforted patients and families by offering support and encouragement.

Education

Associate of Science - Clinical Laboratory Science

Hocking College
Nelsonville, OH
05.2022

High School Diploma -

Cuyahoga Falls High School
Cuyahoga Falls, OH
05.2019

Skills

  • Effective Written and Verbal Communication
  • Valid Driver's License
  • Customer Service and Assistance
  • Interpretation and Translation Services
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Cash Register Operations
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Team-Building Exercises
  • Creative Solutions

Accomplishments

PHI Theta Cappa Honors society recipient.

National Society of leadership and success.

Athletic Honors

Educational Honors


Timeline

Laboratory Technician

Holzer Health System Hospital
10.2021 - 05.2022

Patient Transport Attendant

Summa Akron City Hospital
09.2019 - 02.2020

Customer Service Specialist

Lowes Home Improvement
05.2018 - Current

Associate of Science - Clinical Laboratory Science

Hocking College

High School Diploma -

Cuyahoga Falls High School

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Lindsey Liikala