Lindsey Long
320 Magnolia Ln, Covington,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Operations Manager & Agency Manager
Fidelity National Financial
06.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with title agents.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Office Mangaer
Homestead Title Company
03.2010 - 05.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Title Processor
Title Management Group
01.2006 - 02.2010
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
- Aided smooth title transfers by coordinating with surveyors, appraisers, and other professionals to address any discrepancies or concerns effectively.
- Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
Education
Bachelor of Science - Business Management
University of Louisiana At Lafayette
Lafayette, LA05.2004
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager & Agency Manager
Fidelity National Financial
06.2012 - Current
Office Mangaer
Homestead Title Company
03.2010 - 05.2012
Title Processor
Title Management Group
01.2006 - 02.2010
Bachelor of Science - Business Management
University of Louisiana At Lafayette
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