To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Substitute Instructional Aide
Taft City School District
Taft, CA
09.2022 - Current
Assisted students with special needs by providing individualized support and accommodations tailored to their specific requirements.
Utilized differentiated instruction techniques to address the varying abilities and learning styles of each student.
Collaborated with colleagues to develop curriculum materials that aligned with state standards and fostered student growth.
Worked closely with teachers during long-term absences or transitions between classrooms ensuring continuity in course content delivery.
Customer Service Representative
Lowes Home Improvment
Bakersfield, CA
05.2020 - 09.2022
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Security Officer
G4S Secure Solutions
Bakersfield, CA
10.2018 - 11.2019
Monitored and authorized entrance and departure of employees and visitors daily.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.