LINDSEY LOVEALL
Merced,CA
Summary
Technologically savvy and goal-oriented Release Customs Analyst with experiencing in planning, coordinating, and supporting large teams. Skilled in time management, written and verbal communication, and technology. Analytical and detail-oriented with a wide repertoire of skills to excel in a client-facing role.
Overview
2026
2026
years of professional experience
Work History
Release Customs Analyst
Livingston International
Merced, CA
2022 - Current
- Filed customs entries using Evolve and Smartborder, ensuring all documentation was accurate and submitted on time to avoid delays
- Worked closely with clients and carriers to clear shipments efficiently and resolve any issues or discrepancies that came up during the clearance process.
- Ensured compliance with Partner Government Agencies (PGAs) by accurately submitting required documentation for regulated goods, avoiding delays and compliance issues
- Kept track of entry statuses, handling any rejections immediately to get shipments released as quickly as possibly
- Kept up with changes in trade regulations, applying the latest updates to entries and ensuring compliance with the evolving rules
- Double-checked all entry details to ensure accuracy in classification, duties, and taxes to avoid fines or delays before sending entry summary.
Advanced Customer Service Agent
Crate and Barrel
2021 - 2022
- Employed expert problem solving and communication skills for customers purchasing high-end housewares and furniture products
- Maintained a productivity level of 10+ customer contacts per hour, nearly doubling center average
- Preserved a 98%+ customer satisfaction rate
- Kept detailed client profiles and notes
- Answered emails, live chats, and phone calls to assist with escalated customer service support.
Server
Olive Garden Italian Restaurant
01.2015 - 01.2017
- Provided an unmatched customer service experience
- Took orders, paying close attention to detail
- Operated as part of a team for a smooth shift
- Maintained high energy while multitasking
- Upsold items, catering to customer preferences
- Memorized an extensive food and liquor menu
Takeout Specialist
Outback Steakhouse
2014 - 2015
- Answered phone calls to take guest orders, ensuring all details were accurately recorded.
- Prepared and packaged take-out orders, maintaining high standards of food quality and presentation.
- Adhered to timing standards per food safety laws
- Coordinated with a kitchen staff for large orders
Lead Host & Certified Trainer
Olive Garden Italian Restaurant
01.2011 - 01.2013
- Planned floor layouts for a full-service 200+ guest capacity restaurant.
- Created a welcoming environment for every guest, greeting them with a warm smile every time
- Adhered to a high degree of professionalism to make guests feel at home
- Coordinated floor plans for large party reservations on busy evenings
- Delegated tasks to other staff
- Certified to train other employees in this position
Education
Associate in Arts - Office Administration
Merced College
Merced, CA01.2021
Skills
- Written Communication
- Verbal Communication
- Organization
- Time Management
- Problem Solving
- Planning
- Coordination
- Smartborder
- Evolve
- Customs entry filing
- Trade Compliance
- Database Management
- 100 WPM Typing Speed
Timeline
Server
Olive Garden Italian Restaurant
01.2015 - 01.2017
Lead Host & Certified Trainer
Olive Garden Italian Restaurant
01.2011 - 01.2013
Release Customs Analyst
Livingston International
2022 - Current
Advanced Customer Service Agent
Crate and Barrel
2021 - 2022
Takeout Specialist
Outback Steakhouse
2014 - 2015
Associate in Arts - Office Administration
Merced College