Lindsey Luk
St. Petersburg,FL
Summary
Dynamic financial professional with extensive experience at Raymond James, adept at investigating suspicious activity and ensuring regulatory compliance. Proven ability in case management and relationship building, successfully resolving complex issues while maintaining high standards of customer service. Skilled in transaction review and database record keeping, driving positive outcomes for clients and the organization.
Overview
14
14
years of professional experience
Work History
Advisor, Senior & At-Risk Clients
Raymond James
St. Petersburg, FL
01.2025 - Current
- Investigates issues related to financial exploitation and/or diminished capacity.
- Timely reports suspicions of elder financial exploitation to State Agencies
- Monitors and keeps up to date with regulations and legislation related to the financial exploitation of seniors.
- Knowledge of Passport and internal systems used to conduct investigations.
- Prioritization, research, analysis, and decision-making.
- Maintain and manage caseloads.
- Routinely interacts and escalates issues to Fraud, New Accounts, and Legal.
- Interfaces with regional management associates to inform them of any supervisory concerns that may arise with branch staff and works together with them to address these concerns as well as to resolve any conflicts that may arise related to client accounts.
- Facilitates onboarding for new associates by providing resources and training support
- Builds relationships with advisors in the field fostering a positive relationship.
- Conducts informative presentations aimed at enhancing team understanding.
Management Fee Specialist
Raymond James
St. Petersburg, FL
11.2022 - 01.2025
- Researching and resolving transaction issues
- Compiles, reviews, and reports on statistical data and reports
- Audits accounts for accuracy and to ensure transactions are within company policy
- Communicates and resolves inquiries from Financial Advisors
- Calculates Financial Advisor compensation at the gross level
- Tracks and follows up on multiple detailed assignments
- Manages frequently changing priorities
- Provides a high level of customer service in responding to high volumes of telephone and email inquiries
- Works independently as well as collaboratively using initiative to solve problems
Financial Coordinator
BluePearl Veterinary Partners
Clearwater, FL
10.2011 - 11.2022
- Works closely with the Payroll Department to set up payment arrangements for accounts
- Meets with and comes up with solutions for clients who express financial concerns
- Audits recent appointments for missed and incorrect charges
- Contacts clients regarding past due balances
- Submits uncollected debt to debt collector
- Daily balancing of cash deposits
- Utilizes Microsoft Office for record keeping and financial reports
- Processes insurance claims and incorporates insurance payments to client accounts
- Completes End of Day reports and resolves any discrepancies
- Research and resolve transaction discrepancies and financial inquiries from all departments
Education
Bachelor’s - Finance
Florida State College
Jacksonville, FLAssociate - Applied Science
Baker College
MichiganSkills
- Suspicious activity review
- Regulatory compliance
- Database record keeping
- Time management
- Investigative techniques
- Relationship building
- Case management
- Risk assessment
References
References available upon request.
Timeline
Advisor, Senior & At-Risk Clients
Raymond James
01.2025 - Current
Management Fee Specialist
Raymond James
11.2022 - 01.2025
Financial Coordinator
BluePearl Veterinary Partners
10.2011 - 11.2022
Bachelor’s - Finance
Florida State College
Associate - Applied Science
Baker College