Lindsey Mackail
New York,NY
Summary
Accomplished hospitality leader and seasoned bartender with over 20 years of experience in delivering exceptional service across diverse bar environments. Detail-oriented individual with exceptional communication and project management skills. Recognized for a strong commitment to customer satisfaction, excellence, and contributing to company success. Effective multi-tasker skilled in high-demand, high-volume settings, consistently exceeding customer expectations while maintaining efficiency and composure. Expertise includes sophisticated mixology, precision multitasking, and upholding top-tier standards in customer service and food safety. Recognized for exceptional customer service and commitment to excellence and success.
Overview
21
21
years of professional experience
Work History
Food and Beverage Director
Oakwood Golf & Country Club
01.2020 - 03.2022
- Planned operations to effectively cover all needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Hired and managed all kitchen staff.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions, including banquets, weddings and parties to drive sales.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
Bartender
Hilton Signia & Waldorf Astoria
12.2015 - Current
- 9 year Veteran bartender at first established Signia by Hilton Hotels; highest grossing lobby bar in all Hiltons worldwide
- Maintained high standards of customer service during high- volume, fast-paced operations.
- Produced & maintained highest employee scores during shopper visits
- Generated high ticket averages by suggestive up-selling techniques.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Lead service bartender
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Conducted regular inventories of bar & drink supplies.
Mixologist
Straigh Up Beverage Solutions
07.2008 - 06.2010
- Worked directly Darden restaurant Group & Corporate headquarters to create new cocktails and develop drink recipes for menus of each of their individual chain restaurants.
- Implemented creative marketing strategies which showcased pairings of specific food and drinks that compliment each other well.
- Creatively photographed food and drinks for menu presentation.
- Prepared classic, modern and unique cocktails for each individual Darden Restaurant
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Increased bar revenue through development and marketing of featured cocktails.
Bartender
Saddle Ranch Chop House
10.2005 - 07.2007
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Multi-tasked in high volume settings maintaining leadership and guest satisfaction
Bartender
Makos Night Club
11.2003 - 06.2005
- Fast-paced, high energy work environment & performance bar
- Show-bartender and mixologist
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Private Event Bartender
Runway Events & Catering
01.2014 - Current
- .Adapted quickly to changing event dynamics, maintaining high service standards under pressure.
- Bartender for exclusive weddings, corporate events & parties. Providing exceptional service, creative cocktails, & memorable experiences
- Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
- Adapted quickly to varying event themes, tailoring bar décor and drink menus accordingly for a cohesive atmosphere.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
- Built strong relationships with regular clients, leading to increased bookings for private events.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Education
Associate of Arts -
University of Central Florida
Orlando, FLSkills
- Service-oriented mindset
- Food handling certification
- Friendly and Adaptable
- Teamwork and Professionalism
- Efficient Multitasker
- Responsible Serving
- Honest and Dependable
- Staff Training
- Professional Service Standards
- Customer service expertise
- Attention to detail
Timeline
Food and Beverage Director
Oakwood Golf & Country Club
01.2020 - 03.2022
Bartender
Hilton Signia & Waldorf Astoria
12.2015 - Current
Private Event Bartender
Runway Events & Catering
01.2014 - Current
Mixologist
Straigh Up Beverage Solutions
07.2008 - 06.2010
Bartender
Saddle Ranch Chop House
10.2005 - 07.2007
Bartender
Makos Night Club
11.2003 - 06.2005
Associate of Arts -
University of Central Florida
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