Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Manning

Forsyth,GA

Summary

Proven track record in enhancing customer service and resolving conflicts efficiently, demonstrated during tenure at GEICO. Skilled in cash handling and customer assistance, I significantly improved service delivery by anticipating customer needs. Mastery in data entry and complex problem-solving led to exceeding service standard goals, fostering strong client relationships.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Walmart
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Cashier

Walmart
02.2024 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Kroger
11.2023 - 02.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Upsold additional products and services to increase revenue.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.

Claims Representative

GEICO
01.2002 - 01.2005
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Developed in-depth understanding of insurance policies and procedures.
  • Generated, posted and attached information to claim files.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Processed and recorded new policies and claims.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Verified client information by analyzing existing evidence on file.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
12.2025

Skills

  • Information Security
  • Conflict Resolution
  • Customer Assistance
  • Cash Handling
  • Drawer balancing
  • ID Verification
  • Cash Register Operation
  • Customer Service
  • Money Handling
  • Complex Problem-Solving
  • Refunds and exchanges
  • Data Entry

Timeline

Customer Service Representative

Walmart
05.2024 - Current

Cashier

Walmart
02.2024 - Current

Cashier

Kroger
11.2023 - 02.2024

Claims Representative

GEICO
01.2002 - 01.2005

Bachelor of Science - Psychology

Liberty University

Similar Profiles

CREATE PROFILE
Lindsey Manning