Lindsey Bumpus
Fort Wayne,Indiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Guard Shack Attendant
TW Services
Olathe , KS
2022.06 - 2022.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Housekeeper
Meadowbrook Rehabilitation Hospital
Gardner , KS
2019.11 - 2020.04
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Documented and reported necessary facility and building repairs observed.
Behavioral Health Technician
Lake Mary
Paola , Ks
2018.08 - 2019.08
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every [Timeframe] to check on residents.
- Searched resident belongings prior to and during stays.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Taught clients how to complete basic household chores and prepare food.
- Assisted and counseled [Number] patients daily.
Education
High School Diploma -
Strafford Career Inst
Skills
- Data Entry and Maintenance
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Understanding Customer Needs
- Call Documentation
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Correcting Discrepancies
- Answering Customer Questions
Timeline
Guard Shack Attendant
TW Services
2022.06 - 2022.09
Housekeeper
Meadowbrook Rehabilitation Hospital
2019.11 - 2020.04
Behavioral Health Technician
Lake Mary
2018.08 - 2019.08
High School Diploma -
Strafford Career Inst
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