Lindsey Markham
Gordo
Summary
Highly motivated and detail-oriented professional with a strong background in data analysis, project management, human resources, and process improvement. Demonstrated expertise in troubleshooting and resolving complex issues. Proven track record of developing and implementing innovative strategies to reduce costs and increase efficiency. Adept at leveraging analytical skills to identify opportunities for improvement and drive impactful change.
Overview
22
22
years of professional experience
Work History
Human Resources Manager
Alabama Cancer Care
10.2023 - Current
- Conducted audits of HR practices to identify areas for improvement.
- Streamlined interview processes to reduce time-to-hire.
- Promoted open communication channels to address employee concerns.
- Developed coaching programs for underperforming employees to enhance productivity.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
BUSINESS DEVELOPMENT AND OPERATIONS MANAGER
HELP AT HOME
04.2022 - 12.2023
- Provided guidance and training to new employees on the effective use of systems and processes related to multiple branch operations
- Developed and implemented procedures for multiple branch operations to ensure compliance with organizational standards
- Developed strong working relationships with key stakeholders across departments within the organization
- Established retail and commercial business through expansion, retention, and development strategies
- Conducted regular audits of multiple branch activities to ensure accuracy in all areas of operation
- Implemented and developed operational standards, policies and procedures
- Evaluated over140 employee performance through regular feedback sessions which improved morale and productivity significantly
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
- Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Represented business in marketplace and developed relationships with key accounts to promote and market business
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills
- Contacted clients and vendors regarding new business opportunities and future partnerships
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention
PROGRAM COORDINATOR
NORTHWEST ALABAMA MENTAL HEALTH CENTER
07.2017 - 04.2022
- Developed evaluation methods to assess program strengths and identify areas for improvement
- Coached and developed staff, achieving program objectives and customer service goals
- Executed productivity benchmarks across departments to maximize company revenue
- Demonstrated leadership in managing teams of up to30 employees, utilizing effective problem-solving techniques
- Utilized strong analytical and problem-solving skills to address operational issues
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
LIFE COACH
EKHAYA YOUTH PROJECT
12.2015 - 06.2017
- Developed personal growth plans for clients based on specific needs
- Utilized effective listening skills while providing constructive feedback in order to facilitate client understanding of issues
- Conducted team meetings with staff on frequent basis to discuss caseloads and goals
- Worked with clients to conquer habits preventing life and job advancements
- Coached clients on overcoming obstacles standing in way of achieving personal goals
- Evaluated client's physical or mental condition through interviews, observation or assessments
- Responded to crisis situations to handle severe mental health and behavioral issues
- Assisted youth in accessing housing, employment and other basic needs
- Maintained confidentiality of records relating to clients' treatment
- Met with clients regularly to discuss progress and next steps
DATA ENTRY SPECIALIST
MAISON DE LAFAYETTE
09.2002 - 12.2015
- Provided administrative support to other departments as needed
- Maintained accurate records and ensured data integrity by following established procedures
- Completed database updates to record required information
- Conducted quality assurance checks on all entries prior to submission for review
- Demonstrated proficiency in keyboarding and10-key operations
- Analyzed data to identify errors and trends and recommended process improvements
- Updated existing records with new information as needed, ensuring accuracy of all entries
- Produced detailed reports on the status of projects using Microsoft Office Suite tools such as Word, Excel, PowerPoint
- Collaborated with team members to ensure timely completion of projects within given deadlines
- Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results
Education
HIGH SCHOOL DIPLOMA - undefined
MCKINNEY ISD
McKinney, TxASSOCIATE IN SCIENCE (A.S.) - BIOLOGICAL SCIENCE
SOUTH LOUISIANA COMMUNITY COLLEGE
Lafayette, LASkills
- Corrective Actions
- Employee Development
- Operational Efficiency
- Key Performance Indicators (KPI)
- Microsoft Access
- Multitasking Abilities
- Operations Management
- Spreadsheet Tracking
- Employee Relations
Awards
Phi Theta Kappa
Timeline
Human Resources Manager
Alabama Cancer Care
10.2023 - Current
BUSINESS DEVELOPMENT AND OPERATIONS MANAGER
HELP AT HOME
04.2022 - 12.2023
PROGRAM COORDINATOR
NORTHWEST ALABAMA MENTAL HEALTH CENTER
07.2017 - 04.2022
LIFE COACH
EKHAYA YOUTH PROJECT
12.2015 - 06.2017
DATA ENTRY SPECIALIST
MAISON DE LAFAYETTE
09.2002 - 12.2015
HIGH SCHOOL DIPLOMA - undefined
MCKINNEY ISD
ASSOCIATE IN SCIENCE (A.S.) - BIOLOGICAL SCIENCE
SOUTH LOUISIANA COMMUNITY COLLEGE
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