Lindsey Markle
Memphis,TN
Summary
A proven customer service representative in the areas of retail and food service.
Overview
22
22
years of professional experience
Work History
Shift Manager
Lennys Grill & Subs
11.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cook
Red Robin
05.2022 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Manager
Freddy's Frozen Custard & Steakburgers
06.2021 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier Team Lead
GameStop
12.2020 - 05.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Assistant Manager
Burger King
09.2019 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manger Deli
Mapco
07.2019 - 08.2019
SGA
Game Stop
08.2018 - 04.2019
Assistant Manger
Kwik Shop
07.2014 - 07.2018
Cashier
Burger King
11.2013 - 07.2014
Cashier
Family Dollar
03.2013 - 11.2013
Cashier
Mapco Mart
12.2010 - 08.2012
Sale Associate
Gymboree
09.2007 - 04.2011
Host/Cashier
The Kettle
02.2004 - 09.2005
Cashier
Wendy's
08.2002 - 02.2004
Education
Career Readiness Training -
Bridges USA, Inc
Memphis, TN03.2009
PCA -
Concorde Career Institute
Memphis, TN06.2005
High School Diploma -
Kirby High School
Memphis, TN06.2002
Skills
- Talent for identify customer needs and presenting appropriate and service offering
- Ability to resolve customer complaints
- Ability to response in written or oral communication to response to other needs
Summary Of Qualifications
Greet customers entering establishments, Maintain a cashier drawer of $250 to $1000 on a daily bases,, Receive payment by cash, check, credit cards, vouchers, or automatic debits, Maintain clean and orderly checkout areas., Prepare simple foods and beverages such as sandwiches, pizza, hot wings, and cold drinks., Notify kitchen personnel of shortages or special orders., Cook or reheat food items such as French fries., Wash dishes, glassware and silver ware after meals., Greet customers., Find out the customer’s needs., Recommend, select and assist customers with purchasing decisions and locating the right merchandise., Answer customer queries regarding the store and the merchandise., Provide information about the care and maintenance of merchandise.
Timeline
Shift Manager
Lennys Grill & Subs
11.2023 - 03.2024
Cook
Red Robin
05.2022 - 06.2023
Shift Manager
Freddy's Frozen Custard & Steakburgers
06.2021 - 04.2022
Cashier Team Lead
GameStop
12.2020 - 05.2021
Assistant Manager
Burger King
09.2019 - 01.2020
Assistant Manger Deli
Mapco
07.2019 - 08.2019
SGA
Game Stop
08.2018 - 04.2019
Assistant Manger
Kwik Shop
07.2014 - 07.2018
Cashier
Burger King
11.2013 - 07.2014
Cashier
Family Dollar
03.2013 - 11.2013
Cashier
Mapco Mart
12.2010 - 08.2012
Sale Associate
Gymboree
09.2007 - 04.2011
Host/Cashier
The Kettle
02.2004 - 09.2005
Cashier
Wendy's
08.2002 - 02.2004
Career Readiness Training -
Bridges USA, Inc
PCA -
Concorde Career Institute
High School Diploma -
Kirby High School