Lindsey Marston

• Delivered customer support to high call load each shift.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Provided accurate, valid, and complete information to customers.
• Provided training support for new hires related to customer service processes and procedures.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers in navigating through website features and functions to locate desired information or products.
• Ensured compliance with data protection regulations when handling customer information.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

I manage the branch when the branch manager is off. As well as opening and closing the branch daily. I perform daily responsibilities such as reports for prior day / and keep track as of where the branch stands in goals needed to meet for the day/month and year. I make sure everything gets done in a timely manner and work with customers on overcoming any complaints and helping with overall great customer service. I am in charge of collecting delinquent accounts as well as generating new business and

building great customer relationships. I love helping my customers on a daily basis. It can be a very fast paced environment which i adapt well too and multitask efficiently.

• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
• Worked closely with customers to understand needs and resolve diverse issues.
• Maintained current understanding of company offerings to better serve customers and team members.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Maintained confidentiality of bank records and client information.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Adhered to financial services security and audit procedures.
• Trained employees on cash drawer operation.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Identified and reported suspicious behavior to security personnel as appropriate.
• Directed specific questions to appropriate branch personnel.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Verified customer age requirement for alcohol or tobacco purchases.