Lindsey Martinez
2071 W 105TH ST,OH
Summary
Dynamic supervisor with a proven track record at United Consumer Financial Services Company, enhancing team productivity through effective training and mentoring. Skilled in customer service and staff management, I implemented efficient workflows that significantly improved performance and fostered employee development, ensuring timely responses to customer inquiries and elevated satisfaction levels.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Supervisor
United Consumer Financial Services Company
12.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Debt Collector
National Enterprise Systems
05.2019 - 12.2019
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented customer payment interactions and account statuses for future reference.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
Business Development Coordinator
Ganley Ford West
10.2018 - 04.2019
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Created customized presentations tailored to specific client needs, showcasing the company''s expertise in their industry verticals.
- Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
Teller/Vault Teller
Emerald Credit Union
01.2018 - 09.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
Cashier/Member Service Representative
BJ's Wholesale Club
05.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocker/Cashier Assistant
Rich's Mini Mart
04.2011 - 08.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Valley Forge High School
Parma Hts06-2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Processes and procedures
- Policy enforcement
- Coaching and mentoring
- Documentation and reporting
- Employee development
Languages
English
Full Professional
Software
Epic
Windows
Outlook
Excell
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
United Consumer Financial Services Company
12.2019 - Current
Debt Collector
National Enterprise Systems
05.2019 - 12.2019
Business Development Coordinator
Ganley Ford West
10.2018 - 04.2019
Teller/Vault Teller
Emerald Credit Union
01.2018 - 09.2018
Cashier/Member Service Representative
BJ's Wholesale Club
05.2016 - 01.2018
Stocker/Cashier Assistant
Rich's Mini Mart
04.2011 - 08.2015
High School Diploma -
Valley Forge High School
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