Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Mascia

Thomaston

Overview

16
16
years of professional experience

Work History

Direct Support Professional

Waterbury Arc
Waterbury
09.2024 - Current
  • Maintained detailed records of services performed on clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Assisted individuals in learning and developing new skills.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.

Bartender

Black Rock Tavern and Restaurant
Thomaston
03.2009 - Current
  • Provided drink suggestions to customers based on their preferences.
  • Stocked ice bins and coolers as needed throughout shift.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Effectively multitasked within fast-paced environment.
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Greeted guests with friendliness and professionalism.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Receptionist

John Paul Simoncelli DDS
Litchfield
09.2020 - 02.2022
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Scheduled appointments for clients, customers, and other visitors.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Processed payments and updated accounts to reflect balance changes.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Education

High School Diploma -

Thomaston High School
Thomaston, CT
06-2011

Skills

  • Client documentation
  • Behavior monitoring
  • Skill development
  • Crisis intervention
  • Appointment scheduling
  • Record keeping
  • Data entry
  • Confidentiality management
  • Time management
  • Customer service
  • POS operation
  • Conflict resolution
  • Communication skills
  • Rapport building
  • Cash register operation
  • Team player attitude
  • Time management abilities
  • Professionalism
  • Safe alcohol service
  • Multitasking
  • Works well under pressure

Timeline

Direct Support Professional

Waterbury Arc
09.2024 - Current

Receptionist

John Paul Simoncelli DDS
09.2020 - 02.2022

Bartender

Black Rock Tavern and Restaurant
03.2009 - Current

High School Diploma -

Thomaston High School

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Lindsey Mascia