Lindsey McCoy

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• Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
• Updated client account information and records in company databases.
• Reviewed foreclosure alternatives such as short sales or deeds in lieu of foreclosure.
• Reviewed legal documents to ensure accuracy and compliance with state foreclosure laws.
• Maintained accurate records of all activities related to loan modifications including communication with customers, lenders, attorneys.
• Drafted and issued notices of default in accordance with applicable state law and lender guidelines.
• Worked with customers to put together plans focused on retaining property ownership.

• Organized daily operations in the mailroom, including preparing packages for shipping.
• Managed incoming and outgoing mail, including sorting, delivering and collecting.
• Logged and categorized incoming checks for reverse mortgage related payments
• Monitored inventory levels of supplies and materials needed for the mailroom.
• Provided customer service assistance by answering questions about postage rates or services provided by the post office.
• Trained new employees on how to operate equipment used in the mailroom such as envelope machines, postage meters or scales.
• Worked closely with outside vendors providing services such as courier deliveries or package pick-ups.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Pitched in to help with office tasks during busy periods and staff absences.

• Enhanced call quality by implementing thorough evaluation processes and identifying areas for improvement.
• Conducted weekly training/coaching sessions for employees and their direct supervisors on quality control methods and best practices, raising company-wide awareness and adherence to standards.
• Managed documentation related to quality evaluations, ensuring accurate records were kept for reference and compliance purposes.
• Pulled reports to analyze specific areas of opportunity and which area should be attached to an incentive for the upcoming month